You may return most new, unopened items within 30 days of delivery for a full refund of the product. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Any product that is returned must be in the same condition as it was received and in the original packaging.
Upon receipt of the item and a complete inspection, a refund will be processed.
We'll notify you via e-mail of your refund once we've received and processed the returned item. Or you can call us at 218-651-0200 Monday -Friday between 9:00 AM - 4:00 PM CST to speak with a customer representative. When Calling please have your order number readily accessible.
Shipped orders that go unclaimed or are refused at time of delivery or are returned undeliverable will be subject to actual shipping and return charges.
All returns must have a return authorization to qualify for a refund or exchange.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.