【About TopMemory Store®】
100% brand new,certified goods,if the counterfeit goods are found, we will pay ten times.
To be the world-class Premium Solutions Specialist in E-Commerce
2. Mission Statement
TopMemory store, the motivated hardworking team, provides the product with premium value to our online customers including consumers and business partners. With handsome profitability for sustainable growth, we believe in hiring for the potentials, training for the skills, aiming for the growth and sharing for the rewards.
3.Why choose us
World is divided by countries and nations. We have boundaries and borders, mountains and oceans creating the distance. however, with the power of internet, we can now break down these barriers. In world digital store, we believe the world is one big family. We can across the countries, sharing the resources. By the online business model, we can provide you the cross countries resources to fulfil your cross country needs.
TopMemory store, your world-class service Long time in e-Commerce.
4. We supply many products including LED lamp,automobile navigator, vacuum cleaner, security accessories,camera accessories,car accessories & Consumer Electronics, etc.High quality, reasonable prices, excellent customer service is our goal,we will try our best to serve customers.
world digital store is always here to satisfy your needs,We proudly brand ourselves on fast shipping, low prices, and outstanding customer service.
We take joy in helping the people get the outdoor gear they want and need at a great price!
【 Customer Service】
You can purchase with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any netrul or bad feedback.Your question will be answered in very short time.
（Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.
TopMemory Return Policies for Newegg Global Marketplace
• All returns must include the following or it will be rejected and returned back to you at your cost:
o Product purchased from TopMemory on Newegg
o Original Condition, no physical damage (exclude damages sustained during transportation which must be reported to Newegg Customer Service within 72 hours of order delivery)
o All accessories included in the original product retail packaging, includes but not limited to manuals, warranty registration card, etc.
o Original UPC/serial# intact on product and on retail package (Proof of Purchase)
o Original retail packaging is required with return when retail package contains product label with (Proof of Purchase)
o Return must be requested on Newegg Return Portal with the correct Newegg order# and product
Additional Return Requirements and Policy for Newegg Global Marketplace Orders:
1. All returns on our Newegg Global orders are handled by Newegg or TopMemory if local return address is available through Newegg return portal. Please follow instruction online via your Newegg account order history, contact Newegg Customer Service, or TopMemory for any questions related to Global order returns. To find out detail return instructions or how to contact Newegg Customer Service, please visit Newegg online Customer Service Page.
2. A return must be requested within thirty (30) calendar days of the invoice date. Return for refund only. Order shipping charge is the cost of us sending the product to you and will not be refunded unless for the return with the reason of Defective/DOA. In the event an item is sold without shipping charge, amount of sale will be refunded.
3. Restocking fee with our defined restocking fee rate will be charged and deducted from the refund on all the returns except for the return with the reason of Defective/DOA. Shipment received with visible damages must be reported to Newegg Customer Service within 72 hours of the order delivery date.
4. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) or do not conform with our return policies may be rejected and sent back to you at your cost.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physical damage during return transportation. Customer is responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Newegg return processing center.
6. Upon the acceptance of the merchandise in like new or used condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the method of payment used for the original purchase.
7. All return and refund are handled by Newegg or TopMemory if local return address is available. RMA number will be issued after Newegg Return Center or TopMemory local return center receives, inspects, and processes your return. Newegg or TopMemory will refund back to your method of payment if your return conforms to the above return policies, OR your return is rejected and sent back to you at your cost if your return does not meet our return policies. For any questions regarding your return, please contact Newegg Customer Service directly. You can still contact TopMemory for any questions regarding your orders or the products we are selling on Newegg Global Marketplace
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.