TorchStar Corporation was established in 2009 by 3 ambitious and passionate entrepreneurs with the goal of emerging as leaders in the energy saving LED industry by providing one stop LED illumination solutions. As opposed to pursuing short term benefit, we prefer to keep cultivating dedicatedly in lighting industry in order to maintain the latest expertise in the LED industry and supply great value energy saving products to our customers.

The organization strives to achieve the founders mission of popularizing LED lighting solutions and solving the market need for innovative and energy efficient lighting product. Each one of our employees is motivated to achieve these goals. Internally, the company encourages a culture of teamwork, accountability, and continuous improvement of service to our clients. In the years since established, TorchStars client base has grown tremendously, and the company has continued to grow in size.

Our Mission:

Our company aims to be a customer centered company dedicated to helping clients save energy and resources by:
1. Producing energy savings through distributing our environmentally friendly LED lighting products.
2. Superior product to traditional halogen products in all areas of performance including longer lifespan, durability, and light quality, etc.
3. User friendly experience and enjoyable shopping experience; including easy installation, and timely technical support
4. Encouraging customer interaction and feedback, in the hope to become a highly interactive community to serve lighting product users.
TorchStar LED Illumination Solution Store
  • TORCHSTAR LED ILLUMINATION SOLUTION STORE
  • 6 Followers 
     
    4.6(181 total ratings)
  • CONTACT
All Products
Reviews
181
Return Policy
About Us

RETURN POLICY

TorchStar LED Illumination Solution Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from TorchStar LED Illumination Solution
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by TorchStar LED Illumination Solution
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, TorchStar LED Illumination Solution will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by TorchStar LED Illumination Solution.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. TorchStar LED Illumination Solution will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
60Days
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
60Days