The organization strives to achieve the founders’ mission of popularizing LED lighting solutions and solving the market need for innovative and energy-efficient lighting product. Each one of our employees is motivated to achieve these goals. Internally, the company encourages a culture of teamwork, accountability, and continuous improvement of service to our clients. In the years since established, TorchStar’s client base has grown tremendously and the company has continued to grow in size.
TorchStar LED products provide outstanding design, extended lifespan, and superb quality to traditional halogen bulbs at reasonable prices. The amount of savings in energy usage essentially allows TorchStar LED lights pay for themselves. We will be happy to advise you on how to use our LED products to improve your life and save energy resources.
Our Mission:
Our company aims to be a customer-centered company dedicated to helping clients save energy and resources by:
1. Producing energy savings through distributing our environmental-friendly LED lighting products.
2. Superior product to traditional halogen products in all areas of performance including longer lifespan, durability, and light quality, etc.
3. User-friendly experience and enjoyable shopping experience; including easy installation, and timely technical support
4. Encouraging customer interaction and feedback, in the hope to become a highly interactive community to serve lighting product users.
- TORCHSTAR LED ILLUMINATION SOLUTION STORE
- 3,667 Sales
RETURN POLICY
Return Policy
This policy applied to all merchandise purchased from TorchStar. Please read before initiating a return. Step1. RMA Request
All returns and exchanges must be accompanied by a return merchandise authorization number (RMA#). To obtain a RMA#, please e-mail us at: info@torchstar.us or call us at 800-990-7688. Be sure to include your order number on all correspondence. Our representatives will review your request and issue the RMA# per our return policy. Please mark RMA# on the return shipping label or shipping box.
--Shortage shipment /damaged shipment/defective on arrival
Please note any damage or shortage upon delivery and notify us within 3 business days. Failure to do so within 3 days will result in your request being denied. Please do not throw away any component in the original package. We will replace or refund the purchase value of the damaged item(s) at your option. Customer is responsible to provide necessary proof to make a claim with the carrier, such as a picture of wrong shipment or damaged package. Defective on arrival product must be returned unused in its original box with all accessories with 14 days.
-- Returns
You have up to 14 calendar days from the time you receive your item(s) to initiate a return. After you obtain a RMA #, you must return the product to our warehouse within 14 calendar days after the issuance of the RMA#. Modified, damaged products and items that have missing accessories are not returnable, such as cut strip light.
--Replacement All items purchased from our store are accompanied by a one-year manufacturer warranty*. If the product is covered by the warranty and fails within 30 days of receipt, we will provide prepaid shipping label and replace the product for you after the original product(s) is received; If the product is covered by the warranty and fails after 30 days of receipt, you will need to return the product(s) at your cost but we will replace them for you for free once product(s) is received.
Return Instruction
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.