Unihorn Electronics is an online e-commerce driven business, we offer a large inventory of high-quality computer components and peripherals.

We offer quality products at competitive prices, providing knowledgeable and friendly customer support.

We strive to bring our customers the best online shopping experience possible.

We offer the best prices doesn't mean we skip on our customer service.

With the support from our customers, we're able to use our buying power to get you the best deals.


NOTICE: We will cover all international tax for you.

Your order will be 100% tractable. Please be assured. Please track your package here.

trackingmore.com/en.html

Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP.
If your order doesn't delivery within the promised time frame(8-15 business days for economy shipping/ 5-7 BUSINESS days for standard shipping/ 3-5 BUSINESS days for expedited shipping) we will refund your shipping fee or reimburse you partially if shipping is not free.
If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.

ABOUT PRODUCTS
we now have 700+ kinds of products including gaming mouse keyboards, PC components/accessories
ABOUT SHIPPING
your order will be 100% tractable. Please be assured.
Please track your package here. .trackingmore.com/
If you can't track it just email us, we will send you the shipping information.

ABOUT WARRANTY
For NEW Items, We offer 90 days satisfaction guaranteed warranty which includes 30 days refund period and 90 days replacement period.
For REFURBISHED/Used Items, We offer 30 days satisfaction guaranteed warranty which includes 30 days refund period and 30 days replacement period.

We will cover the return shipping fee if the return reason is DOA (need pictures or other proof emailed to us).

Warranty Limitations:
Improper maintenance
Improper use or installation
Unauthorized modification or repairs

ABOUT FEEDBACK
PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.

Thank you for visiting our store!

Best wishes to you and your family.

Unihorn Electronics

contact@unihorn.tech
UniHorn Store
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Return Policy
About Us

RETURN POLICY

Very Important!!
Very Important!!
Very Important!!
Please make sure the I/O shield is inside. and the CPU lid is on and cardboard is protecting the CPU pins just like what it like when you receive it. And please sure to wrap the motherboard carefully. The damage caused by your careless wrapping will be deducted from your refund even it is returned because of DOA.

All returns must include the following or it will be rejected and returned to you at your cost:
. Product purchased from UniHorn
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. The shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without a shipping charge, UniHorn will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials, and retail packaging) will not be processed until the part is received.
3. The customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. The customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent the product from physically damaged during return transportation. The customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like-new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. A refund will be issued after our warehouse receives, inspects, and processes your return. The UniHorn will refund back to your method of payment.


Return policy for wrong purchase and no longer needed:

1. The buyer has to be responsible for the return shipping.

2. All accessories including the IO shield, cables, must be shipped with the motherboard, otherwise, the cost of the shield will be deducted from the refund.

3. The shipping fee for buyers getting the item will not be refundable.

4. A 15% restocking fee will be deducted from the refund because we have to pay the commission fee and sale tax even for a returned order.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%