Dear Customer,

Thank you for the opportunity to do business with you!

We are a web based store founded by the very people it was meant to serve, the consumer.
We are committed to providing our customers with the best products available
at the most reasonable prices.
We are determined to provide you with the highest quality customer service and strive
to earn your positive feedback.
Your feedback and product reviews are very important to us as they reflect our work ethic
to other customers.

If ever the situation arises that you are not 100% satisfied with your order, please give us a chance
to rectify the situation and earn your trust back. Please feel free to contact us with any concerns
you may have 24 hours a day, 7 days a week.
Emails or messages received during non-business hours will be handled first, the next business day.

We are always adding new and exciting products to our Web Store and invite you
to check back often for great values.

We thank you for the opportunity to be your next hardware solutions provider!

~Staff of ValueNetPC~

Feedback
Returns Policy
355 Ratings (65% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
52.65%
Product
Accuracy
63.27%
Customer Service
Satisfaction
50.60%
Anonymous
Ordered on 5/27/2021
No Shipments
6/7/2021 4:15:21 PM

Twice now, this seller has utterly failed to ship the products to us. The tracking number is created, and nothing happens. After contacting the seller, they insisted they would ship the products out the next day, only for another week to go by with absolutely nothing.

  • No
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  • No
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Alex
Ordered on 5/19/2021
Did not deliver the order
6/3/2021 11:32:08 AM

I ordered 2 PCs for an urgent project but it was not delivered as promissed. I had to cancel the order. Unriliable vendor.

  • No
  • No
  • No
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RONALD W.
Ordered on 5/12/2021
Not exactly sure
5/28/2021 12:33:49 AM

Order was received and shipping label created. Tracking number indicated it was waiting for carrier pickup, apparently forever. Currently in process of having my money refunded and possibly ordering from a different supplier. I believe this is the first time I had a problem with any purchase through Newegg.

  • No
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Anonymous
Ordered on 4/23/2021
do not ever use
5/17/2021 1:16:18 PM

No I would not recommend this seller. Item was never delivered and no response when contacted for shipping information.

  • No
  • No
  • No
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Anonymous
Ordered on 4/17/2021
communication not good
5/3/2021 6:17:35 AM

one package of 2-computers and an invoice showing 4-computers were shipped on same shipping number. contacted customer service 1 - 2 times and go no response. several days later another package with 2-computers arrived. still no response from seller? the computers were nicely packed in sturdy boxes i will add

  • No
  • Yes
  • No
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Anonymous
Ordered on 4/21/2021
BUYER BEWARE
4/30/2021 3:45:02 PM

Seller has not contacted me and I have sent 2 messages. I purchased a PC from them that is supposed to come with windows 10- well it did not. it keeps asking me for an activation code which they did not include and they will not respond and provide. Will update this review if I hear back from seller. Going to be contacting Newegg customer service next.

  • Yes
  • No
  • Didn't contact
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DAVID F.
Ordered on 4/12/2021
Sent Wrong Item
4/26/2021 8:10:25 PM

Over a week after sending email to Valuenet, still no reply. Phone was not an option as mailboxes were full. When ordering a specific form factor that is crucial to a configuration, it is frustrating to have the vendor ship the wrong form factor.

  • Yes
  • No
  • No
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david p.
Ordered on 4/8/2021
a little slow out of the gate
4/26/2021 9:57:14 AM

toughest part was getting order placed. dying credit card (note: credit cards are valid until the last day of the month), secret code sent via text, chat folk with no access to information. not urgent order, but fan in existing desktop making noises. have used this vendor before, so i rate him as solid. ubuntu linux loaded flawlessly, so life is now good. added note: while i like dell computers, i do not like michael dell.

  • Yes
  • Yes
  • Yes
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Claude J.
Ordered on 4/4/2021
Disaster
4/20/2021 6:23:57 AM

Vendor sent 1/2 of the order and it was not even the items ordered.

  • No
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  • Yes
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Anonymous
Ordered on 3/27/2021
DO NOT BUY FROM VALUENETPC!!!!!
4/9/2021 9:09:51 AM

It has been almost two weeks since I placed my order and the status has been "Label has been created ". I had to get Newegg to step in for a refund.

  • No
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  • No
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Julia M.
Ordered on 3/22/2021
Bad Service Late Shipping
4/8/2021 9:58:03 AM

It has been two weeks since I placed my order. The order has still not shipped and the seller has not responded to email inquiries. Very poor service. I can understand things getting backed up and not shipping on time, but the lack of communication is unacceptable. I would NOT recommend this seller.

  • No
  • Yes
  • No
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Anonymous
Ordered on 2/5/2021
Stay Away
2/23/2021 8:16:45 PM

Will not respond to emails poor customer service, I ordered on Feb 5th by the 23rd it still had not shipped. I had to get Newegg to step in and help. Avoid the headache buy some where else.

  • No
  • No
  • No
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Jose G.
Ordered on 1/25/2021
Dell Tower
2/8/2021 6:57:08 AM

Would recommend this seller to other customers. Delivery was on time. Item was the same as advertised.

  • Yes
  • Yes
  • Yes
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Mike P.
Ordered on 1/5/2021
Very good PC!
1/21/2021 5:35:48 PM

I would recommend this seller to others, the PC I ordered shipped quickly, and at first I was a bit worried because I saw more scratches than I liked, but (so far) the PC is lightning quick, quiet, and easy to use! I'm very satisfied!

  • Yes
  • Yes
  • Didn't contact
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tim w.
Ordered on 1/1/2021
A great rebuild
1/19/2021 1:39:52 PM

the product was as the seller explained and better it was a great rebuild and was a great price. delivered in a timely manner, and I was extremely satisfied with the work.

  • Yes
  • Yes
  • Didn't contact
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Joseph D.
Ordered on 11/20/2020
Item arrived inoperable and return/replacement was denied even within 30 day period
12/31/2020 10:18:00 AM

I would not recommend this seller to anyone. The item arrived inoperable (ethernet nonfunctional and no blue tooth/wifi capability) so it is essentially useless. The registration code on the computer was wrong as well, meaning I couldn't register windows. This is for my son and is completely useless. They refused any return or replacement and stated it was "passed the return" time frame. I got the item 11/30. I contacted them 12-24 with a message to the seller as is suggested. After no response, I filed a claim on the 29th, which is well with the 30 day return policy, or the 60 replacement. This company is awful. Do not buy.

  • No
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  • No
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Bruce R.
Ordered on 11/12/2020
Nice refurbished PC
12/1/2020 4:13:57 AM

This is a quite nice refurbished PC. Do be aware that 3rd generation Intel chips such as in this refurbished PC apparently do not have some of the compatibility features that are present in 6th generation and later Intel chips.

  • Yes
  • Yes
  • Didn't contact
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Leonard Y.
Ordered on 11/13/2020
Never got computer
11/23/2020 4:14:54 PM

They never gave me either of the two computers I bought from them.

  • No
  • No
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william p.
Ordered on 10/27/2020
Product is very clean and professionally constructed.
11/12/2020 7:13:03 AM

Problem came on the delivery and notification. I received a notice of shipment but several days passed with no movement on tracking of my item. I waited until a week had passed with no change in shipping status before communicating my concerns with Newegg. The customer service rep. proclaimed the 9 day shipping window was not over. Not satisfied with that comment I engaged in tactics designed to get a positive response. Rep. then offered to email the vendor which satisfied me. Vendor responded within 24 hrs and shipped shortly after.

  • No
  • Yes
  • Yes
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Kambiz K.
Ordered on 11/4/2020
Don't buy from this seller
11/10/2020 10:49:12 PM

I bought two computers from this seller it never got shipped after a week. Canceled my order.

  • No
  • Yes
  • No
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