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We're the authorized online distributor of brand Vitesse in United State, We uphold that provide the best gaming chair products, the best pre-sale, sale and after-sales service. Most of our products are available through Fulfilled By Merchant (FBM). Yours order will be shipped from California or New York through FedEx and within 2 business days after payment received. The shipping process usually takes 3-7 days.
If you have any issues with your item please let us know! We will always do our best...
Items can be returned within 30 days of purchase.
Who is responsible for the return shipping fee:
Vitesse will cover the return shipping fees if:
1. Your item has a manufacturing defect in its materials or workmanship. For example, torn leather or misaligned screw holes. We will send you a prepaid shipping label after photos are sent.
2. Your item has been damaged in transit. We will send you a prepaid shipping label after photos are sent.
3. You receive the wrong box(es) due to a warehouse error. We will send you a prepaid shipping label after photos are sent of the wrong boxes.
*However, we still hope to work with you for a better solution instead of a return. Please don't hesitate to write an email *
Customer will cover the return shipping fees if:
1. You don't like the product(s) after receiving the box(es).
2. You no longer need the product(s) but you have received the box(es).
3. You buy the product(s) by mistake but you have received the box(es)
Customer cost of return:
Customer needs to cover the return shipping fee ($15/box).This amount would be deducted from your refund.
What to do before FedEx picks it up:
Make sure everything is back in the original packaging and the prior opening will not affect the reselling of the product. We will provide prepaid shipping labels after you provide the photos of before & after packaging. Just stick the label on the box and call FedEx to pick it up.
Can I change the delivery address?
1.If the box(es) are still in the warehouse, we can change the delivery address for free.
2. If the box(es) are still pending delivery by Fedex, we can change the delivery address but there is a $15 operating fee that must be paid by the customer.
3. If the box(es) are in transit, we can change the delivery address but the customer needs to cover the $15 operating fee and the freight cost from intercept address to the new delivery address. The exact fee will be calculated according to the distance from intercept address to your new address.
What is the policy with canceling orders?
1.If the box(es) are still in the warehouse, we can cancel the order for free.
2. If the box(es) are pending delivery by Fedex, we can cancel the order but the customer needs to cover the $15 restocking fee.
3. If the box(es) are in transit, we can cancel the order but the customer needs to cover the $15 operating fee and the return freight cost from the warehouse to the intercept address.
When will I be refunded?
The refund is released once the goods have been returned to our warehouse.
What if the product is damaged outside of the valid return period?
We want you to be a happy customer. Please reach out to us by email and we will come up with a solution to make sure you are satisfied.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.