To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Walker and Walker is a family owned business that specializes in online marketplace sales and fulfillment of consumer electronics. We utilize the most advanced tools in the industry to test and refurbish our products. Every device must pass our rigorous triage and quality processes in order to be made available for sale on NewEgg. The work we do on refurbished products is performed by factory certified technicians in a professional operation - nothing is repaired in a garage or a warehouse. Everything we sell comes with a minimum 60-day guarantee, and in some cases a 90-day guarantee.
The pride of our company is our customer service department. Our goal is to ensure our customers are equally delighted with with their purchase and the service they receive from our team. We answer our phone! We respond to emails quickly! Most importantly, our team solves issues to the delight of our customers.
We would love to have you as a customer. Please give us a try and we promise to delight you.
All returns for product defects will be accepted up to 30 days from day of delivery to buyer. Walker and Walker Trading will pay return shipping on any defective purchases. Walker and Walker Trading will waive the restocking fee on returns due to defect.
All returns due to buyer mistake (ordered by mistake, changed mind, etc) will be accepted up to 30 days from day of delivery to buyer. In these cases, buyer will be responsible for return shipping. Buyer will also be charged a 10% restocking fee for returns of this nature.
Refunds will be issued within 24 hours of the returned item arriving at our processing facility. All returns will be inspected and must pass an audit for refund to be issued. The return audit will consist of serial number verification and condition match.
Serial Number Check: returned item serial number must match serial number shipped to buyer.
Condition Match: The condition of the product must match the condition that was shipped to buyer. For instance if a device was sold as a "Like New" device, it must return as a "Like New" device.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.