Walts TV has been committed to exceptional service since 1957, now celebrating 60 years! Every one of those years we have endeavored to improve on our already-great foundation. Our only measure for success is your satisfaction. A business like ours doesn't thrive for decades by conducting business as usual. We work hard, because we know that our customers expect only the best.
From sales to service, audio to video, installations to warranties, Walts truly "does it all." Make us your one stop shopping destination and you'll never need another electronics store again!
All Returns Require Prior Authorization
Please email firstname.lastname@example.org for a Return Authorization Number. Any item returned without authorization will be refused.
Return of New Items
Walts allows you to return any new, factory-sealed and unopened merchandise within 30 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. Shipping charges cannot be refunded. If the item was shipped for free then the actual shipping cost incurred by Walt's for shipment to and from customer will be deducted from refund amount.
Return Shipping Costs
You are responsible for shipping any return product to our warehouse. In the case that you exchange a defective product for a new product, Walts will provide and pay for the outbound shipping for replacement merchandise. Returned merchandise must arrive no later than 30 days after we provide you with a Return Authorization Number.
Returns meeting the conditions outlined above will be processed within 5 business days following receipt. Processing may be slightly extended during peak business periods.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.