Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Wiistar is engaged in audio and video converters / distributors, wireless audio and video transmission equipment, various SD / HD capture cards, non-editing cards, professional capture cards, SDK High-tech companies with independent research and development, design, production and application promotion of secondary development cards and other video products have a complete and scientific quality management system. The company adheres to the six-character policy of "professionalism, service, quality", and provides users with a full range of technologically innovative products and application solutions.

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13 Ratings (54% Positive) 

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4 egg
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3 egg
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2 egg
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On-Time
Delivery
61.54%
Product
Accuracy
53.85%
Customer Service
Satisfaction
45.45%
Terry J.
Ordered on 7/22/2021
Toslink Cable Poor Quality
8/5/2021 2:23:21 PM

Toslink cable won't click in and stay. Comes out. Basically worthless.

  • Yes
  • No
  • No
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Mark H.
Ordered on 9/28/2020
Bad
10/13/2020 5:49:54 PM

I was told 3 to 5 working days for delivery on an item I purchased September 28th. Today is October 13 and I still have not received my item.

  • No
  • No
  • No
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doug S.
Ordered on 6/4/2020
Not working
6/19/2020 11:57:45 PM

Tried Component DVD to HDMI TV, not working...No signal....

  • Yes
  • No
  • Didn't contact
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Nicholas L.
Ordered on 4/13/2020
Never recieved item
5/24/2020 11:10:52 PM

Not sure if this is a newegg issue or a seller issue, but I did not receive the item at all. I've been willing to wait on the product, given we are in the middle of a pandemic, but this has been inexcusably long of a wait, especially since the item was marked as delivered.

  • No
  • No
  • No
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Joseph C.
Ordered on 5/6/2020
Disappointing
5/21/2020 6:05:54 AM

Even though it was correct item, it shipped from China without any indication it was from newegg which left me to believe it was a scam. I initially refused to sign for it, and the problems that ensued to gave it re delivered were ridiculous. Who ever is running thier customer service is arrogant and rude. I personally will not purchase from them again.

  • No
  • Yes
  • No
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Clifford K.
Ordered on 4/13/2020
Clifford A. Klumb, buyer
5/9/2020 5:58:00 AM

The item has never been delivered, so I don't know if it is as seller described. After almost a month, the tracing information indicates the item has been given as label but is still awaiting pick-up. After contacting Newegg, they sent an inquiry to Wiistar, who responded back with a generic E-Mail blaming the problem on the shipping company. This was a week ago, and the tracing information still has not changed. I seriously wonder if I will ever receive this item. The only "egg" rating I can give on this transaction is a "rotten egg" rating. Someone please help me get my order!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • No
  • No
  • No
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