XIGMATEK PHILOSOPHY: ICE
I: Impressive
We emphasize highly on Innovation and design. For us setting the latest trends in the industry is inevitable. We understand the importance of having a good product, but we wanted to take it to the next level bringing you both aesthetically pleasing designs and precision-driven performance. Thinking ahead comes natural just like our Heat-pipe-direct-touch-technology. We don’t follow trends, we create them.
C: Creative
We reward our employees to be creative and to take risks, we allow them to come up with new and creative ways to work, We have a design and testing facility where employees can create their own designs and prototypes, we give them the opportunity to let their imaginations run wild. With this level of freedom our employees can follow their heart and event history.
E: Essential
Earth is our beloved home and over the past decade pollution has steadily been on the rise; the warming of the climate system is unequivocal. Like you, we do care about this planet for our generation and the future generations to come. Working within enviromentally accepted rules and regulations is a large part of our business motto.
We strive to find the most effective yet eco friendly manufacture procedures possible. Our products are tested to produce maximum efficiency, with minimal wastage of energy.
As a company, we pursue an aggressive growth strategy and invest extensively on research and development. We have strong strategic alliances with worldwide suppliers and an ever growing team of distributers giving us the freedom to occupy an integrated presence in major economic regions.
With our highly experienced members of management we are proud to say we host one of the world’s most efficient manufacturing operations.
Our head office accommodates a team of over twenty research and development engineers, product designers and technicians who have had extensive experience in thermal engineering and mechanical design. Our materials are carefully selected and tested for strength and reliability before manufacturing procedures and we have dedicated testing facilities where our technicians can design, test and produce stable and effective products. Our branches extend as far as United States and Germany giving us the freedom to station around the world.
With our extensive experience, we have full confidence that we can provide not only the best but reliable and environmentally friendly performance products. We stress excellence in customer satisfaction and end-user support. We stress innovation and quality for our ever growing production line.
May visit xigmatek.com for further information on our complete product range of products.READ MORE
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RETURN POLICY
XIGMATEK Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from XIGMATEK
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg
Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by XIGMATEK
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, XIGMATEK will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by XIGMATEK.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. XIGMATEK will refund back to your method of payment.
Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. XIGMATEK does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by XIGMATEK will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
WHAT IS NOT COVERED
1. Remove or demolish the warranty sticker void if tampered sticker.
2. Unauthorized product modification or repair.
3. Accident, abuse, misuse, neglect, or failure to follow instructions supplied with the product.
Wattage overload or continuous full-load operation.
4 Fire, water, lightning, or any other irresistible natural disasters.
5. Product model does not match the serial numbers.
6. Abnormal environment or surroundings operating temperature above 50? (Example: PC case chassis)
7. Moisture or oxidation cables or parts (regular PC system dust removal is recommended)
8. Any other cause which does not relate to a product defect (Example: Foreign object damage)
9. Use an after-market (non-factory) cable, connector, or adapter.
Return Instruction
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.