We have worked very hard to create the YubiKey and hope that it brings simplicity and security to your services and devices. We offer technical support and answers to many commonly asked questions via our Knowledge Base. In addition, we are here to help you through chat and via our support team. You can reach our support team at https://support.yubico.com.
We understand that YubiKey may not be right for every person or use case. In case you decide YubiKey isn’t right for you, we are happy to accept a return, and provide a refund for your purchased products.
Items purchased directly from Yubico, on Newegg.com, are eligible to be returned within 45 days of receipt. Your payment method will be credited the full amount for the merchandise returned minus associated restocking and shipping fees if applicable.
There is no restocking fee for the return of up to 9 keys.
A 10% restocking fee will be applied for the return of 10 or more security keys.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.