Founded in the year of 2006, Shenzhen, China, Cowin is an Audio products and electronics innovator that holds more than 120 patents. We are specializing in creating and producing high quality WiFi Speakers, Bluetooth Speakers, Vibration Speakers and Bluetooth Headphones, Active Noise Cancelling Headphones .
Cowin's vision is to provide products of superior quality and value that enhance the audio experiences of our customers. All of Cowin's products have been designed with the environment in mind, from the power-saving features to the recycled packaging. And all products has been approved by CE, RoHs, FCC, BQB certifications.
As a member of BSCI, we focus on employee's welfare. And based on customer-oriented strategy, Cowin aim to satisfy customers' demand. We believe that only innovative products with high quality can make our customers better benefited.
We sincerely looking forward to establish a long term cooperation business and win-win relationship with every customer all over the world .
- COWINELEC STORE
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RETURN POLICY
1. 30 days refund, and 1 Year Manufactured Warranty, warranty period starts from the date of payment.
2.If you would like to return your item and you are within 30 days of the purchase, and it is still in its original condition, you can contact us through eBay messaging, we offer Free Returns.
3.For 12 months after the date of purchase, we take care of all quality-related issues with a replacement or full refund. Reminder: Be sure to use your product as directed. Warranty will be voided if the product is mishandled or physical damaged by customer. We will refuse back all the returns which are out of warranty.
Return Instruction
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.