eCostConnection is one of the largest dealers of photographic accessories and Consumer Electronics. Our professional customer service team is always ready to help you with any questions or issues you may have. Your 100% satisfaction is our #1 priority. We work very hard to make sure all our customers are treated as our only customer and that you receive the best service possible. Please take the time to review our great feedback that makes us stand out from all the others. Please don't hesitate to contact us with any questions you have.
eCostConnection offers a easy 30 day full refund or exchange policy. If you are not satisfied with your purchase, please contact us so we can Authorize your return. Once we receive your item, we will credit your account. It will take 5-7 business days for the refund to show on your credit card.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.