Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

We specialized in researching, and manufacturing Interactive & Multi-media Displays and Devices related as well as providing system software and interactive multimedia resources development to the industry application such as education, financial, government, broadcasting, traffic, security, civil aviation, and telecommunication, etc.
feilong∧s is a service-oriented group that supplies with software, and hardware integrated solution service under the condition of interactive large screen display for different industries.

Hardware Development: Mainly provide large screen Smart Boards, Digital Signage, TV, and Video Wall with designing and producing complete appliance, parts, or software entrusted by the brand operators well-known in the domestic and overseas

Software Development: Mainly provides the educational industry the synchronous teaching resources of preschool education and basic education, and the network operation services of teaching platform, as well as personalized digital publishing system, and multimedia information contents by custom-made to different industries.

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Returns Policy

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Restocking
Fee
7.00%
Used Item Return Policy
Refund
Within
30Days
Restocking
Fee
7.00%
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