Hippo Deals is an authorized retailer for major brands and specializes in Consumer electronics, Laptop, Desktop, Servers and computer accessories & Automotive accessories. We are dedicated to providing all our customers with excellent before, during and after sale support and experience. If you have any questions about us or products we sell, please do not hesitate to call or email us.
All Products returns require RMA (Return Merchandise Authorization) number prior to shipping the item back. You may obtain RMA # via customer service. Any returns falls outside of the conditions of allowable return policy are subject to 15% restocking fee. Unless the item is defective or wrong item is shipped, buyer is responsible for shipping costs incurred for shipping the item. This includes SHIP FREE items. In case of Ship Free items, actual shipping cost will be deducted from the return. All return shipping fees are responsible by the buyer unless the item in question is defective or wrong item was shipped.
We will process returns once we receive the item within 5-10 business days.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.