At the forefront of innovation, we break boundaries with our unwavering dedication to esports and PC gaming. Our innovation shines with our signature series, including the Revolt 2, the world’s first gaming PC designed for esports, and the Snowblind, our tempered-glass creation featuring the first mass-produced LCD-side panel gaming PC with unlimited customization options.
One of the most important attributes of a gaming pc is quality. As gamers ourselves, we adhere to a strict and thorough testing guideline. We stress-test each component with a series of benchmarks that push our gaming PCs to the limit.
Every gaming pc we build is unique and distinctive to your needs as a customer – that’s why our commitment to a wide selection - is unparalleled within the industry. With dozens of combinations to build upon, we’re confident that we can build a gaming PC catered to your needs.
We’re also more than just a gaming company – we’re a community. From hosting large-scale esports tournaments to partnering with public universities across the nation to provide esports sponsorships, we are taking steps to take expand and diversify the world of PC gaming.
Our custom gaming pcs have been engineered and tested for efficiency and maximum performance. From our delicate wiring to chassis airflow, our team of experts are focused on improving your gaming experience by unlocking the potential of each component.
Since 1999, we have been delivering on the promise to build the best gaming PC for the most avid gamers. Our systems have since become the backbone for professional gamers, game developers, LAN centers, major esports tournaments, and everyday consumers.
Gamer Tested, Player Perfected. We are iBUYPOWER.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
iBUYPOWER Store Business Hours
Monday - Friday
9:00 AM - 6:00 PM Pacific Standard Time
STANDARD SHIPPING INFORMATION
~All orders placed during normal business hours will be process to ship within 2-3 business days, excluding holidays. Any order that are placed after 12:00 P.M. Pacific Standard Time during normal business hours and on weekends (Saturday/Sunday) will be process the next business day to ship out within 2-3 business days, excluding holidays.
**Tracking information will be provided the following business day after an order has been shipped. Please allow 24 hours upon receiving the tracking information for status update**
For return & cancellation, please review our return policy section in the iBUYPOWER Store profile page for standard product cancellation and product return policy.
***PLEASE NOTE ALL PRODUCT ORDER CANCELLATION AND PRODUCT ORDER RETURN REQUESTS MUST FOLLOW THE RETURN POLICY SECTION IN iBUYPOWER STORE PROFILE PAGE. ANY PRODUCT ORDER CANCELLATION OR PRODUCT ORDER RETURN REQUEST NOT SUBMITTED THROUGH THE PROPER CHANNEL OR FALLS OUTSIDE THE CANCELLATION/RETURN WINDOW/POLICY MAY INCUR A RESTOCKING FEE. THE CANCELLATION AND RETURN POLICY MAY BE SUBJECT TO CHANGE AT THE SELLER'S DISCRETION***
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
FOR ALL GENERAL AND WARRANTY INQUIRIES, PLEASE REACH OUT TO OUR CUSTOMER SUPPORT TEAM OR OUR TECHNICAL SUPPORT TEAM. OUR SUPPORT CONTACT INFORMATION AND BUSINESS HOURS CAN BE FOUND AT THIS LINK: WWW.iBUYPOWER.COM/SUPPORT
*FOR BUSINESS OR EDUCATION BULK PURCHASES, PLEASE SEND EMAIL TO ACCOUNTS@IBUYPOWER.COM TO INQUIRE FOR MORE INFORMATION*
- IBUYPOWER STORE
- 1,308 Sales 1 Follower
RETURN POLICY
iBUYPOWER STANDARD RETURN & CANCELLATION POLICY
***PLEASE SUBMIT ALL PRODUCT ORDER CANCELLATION AND PRODUCT ORDER RETURN REQUESTS THROUGH NEWEGG CUSTOMER SUPPORT OR iBUYPOWER STORE PROFILE PAGE. ANY PRODUCT ORDER CANCELLATION OR PRODUCT ORDER RETURN REQUEST NOT SUBMITTED THROUGH THE PROPER CHANNEL OR FALLS OUTSIDE THE CANCELLATION/RETURN WINDOW/POLICY MAY INCUR A 15% RESTOCKING FEE. THE 15% RESTOCKING FEE IS AT THE SELLER'S DISCRETION***
+All Product order cancellation requests must be received and confirmed by 12:00 PM Pacific Standard Time during normal business days before an order has ship. Any cancellation request after the cut off time window or if a customer still would like to cancel and return after the order has shipped may incur a restocking fee. Any product that has shipped after the cut-off time and is later refused by the customer to be return to sender may incur a restocking fee.
+Please allow 2-3 business days to process all return requests. Once a return request is approved, a iBUYPOWER RMA number will generate and return instructions will be emailed to the email address on your order file. All items and accessories in the order must be safely packed and returned. The refund process will begin once the return item is received and verified back into our warehouse.
The return process may take up to 5-7 business days and we will issue the refund when the return process is completed. Depending on your bank, please allow 2-3 business days for the refund to be returned to your method of payment. We will do our best to process all refund less any incur fee as quickly as possible.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from iBUYPOWER Store
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, iBUYPOWER Store will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. iBUYPOWER Store will refund back to your method of payment within 7-10 business days from warehouse confirmed receipt of returned unit.
Return Instruction
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.