iBUYPOWER symbolizes several key beliefs: Innovation, Quality, Selection, Community, Performance. These are fundamental attributes of life inside and outside of gaming. You need them all to win. Leading the pack, iBUYPOWER is gaming, defined.

At the forefront of innovation, we break boundaries with our unwavering dedication to esports and PC gaming. Our innovation shines with our signature series, including the Revolt 2, the world’s first gaming PC designed for esports, and the Snowblind, our tempered-glass creation featuring the first mass-produced LCD-side panel gaming PC with unlimited customization options.

One of the most important attributes of a gaming pc is quality. As gamers ourselves, we adhere to a strict and thorough testing guideline. We stress-test each component with a series of benchmarks that push our gaming PCs to the limit.

Every gaming pc we build is unique and distinctive to your needs as a customer – that’s why our commitment to a wide selection - is unparalleled within the industry. With dozens of combinations to build upon, we’re confident that we can build a gaming PC catered to your needs.

We’re also more than just a gaming company – we’re a community. From hosting large-scale esports tournaments to partnering with public universities across the nation to provide esports sponsorships, we are taking steps to take expand and diversify the world of PC gaming.

Our custom gaming pcs have been engineered and tested for efficiency and maximum performance. From our delicate wiring to chassis airflow, our team of experts are focused on improving your gaming experience by unlocking the potential of each component.

Since 1999, we have been delivering on the promise to build the best gaming PC for the most avid gamers. Our systems have since become the backbone for professional gamers, game developers, LAN centers, major esports tournaments, and everyday consumers.

Gamer Tested, Player Perfected. We are iBUYPOWER.

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iBUYPOWER Store Business Hours
Monday - Friday
9:00 AM - 6:00 PM Pacific Standard Time

STANDARD SHIPPING INFORMATION

~All orders placed during normal business hours will be process to ship within 2-3 business days, excluding holidays. Any order that are placed after 12:00 P.M. Pacific Standard Time during normal business hours and on weekends (Saturday/Sunday) will be process the next business day to ship out within 2-3 business days, excluding holidays.

**Tracking information will be provided the following business day after an order has been shipped. Please allow 24 hours upon receiving the tracking information for status update**

For return & cancellation, please review our return policy section in the iBUYPOWER Store profile page for standard product cancellation and product return policy.

***PLEASE NOTE ALL PRODUCT ORDER CANCELLATION AND PRODUCT ORDER RETURN REQUESTS MUST FOLLOW THE RETURN POLICY SECTION IN iBUYPOWER STORE PROFILE PAGE. ANY PRODUCT ORDER CANCELLATION OR PRODUCT ORDER RETURN REQUEST NOT SUBMITTED THROUGH THE PROPER CHANNEL OR FALLS OUTSIDE THE CANCELLATION/RETURN WINDOW/POLICY MAY INCUR A RESTOCKING FEE. THE CANCELLATION AND RETURN POLICY MAY BE SUBJECT TO CHANGE AT THE SELLER'S DISCRETION***

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FOR ALL GENERAL AND WARRANTY INQUIRIES, PLEASE REACH OUT TO OUR CUSTOMER SUPPORT TEAM OR OUR TECHNICAL SUPPORT TEAM. OUR SUPPORT CONTACT INFORMATION AND BUSINESS HOURS CAN BE FOUND AT THIS LINK: WWW.iBUYPOWER.COM/SUPPORT

*FOR BUSINESS OR EDUCATION BULK PURCHASES, PLEASE SEND EMAIL TO [email protected] TO INQUIRE FOR MORE INFORMATION*
iBUYPOWER Store
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Return Policy
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RETURN POLICY

iBUYPOWER Store Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from iBUYPOWER Store
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by iBUYPOWER Store
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, iBUYPOWER Store will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by iBUYPOWER Store.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. iBUYPOWER Store will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Used Item Return Policy
Refund
Within
30Days