Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: 15%
1. We accept exchange/replace item within 30 days when customer receive merchandise.
2. We do not allow returns without first requesting an RMA (Returned merchandise authorization).
3. Only if the item is DOA (Defective On Arrival) or not as described, the buyer can return the item(s) for replacement or refund.
4. Shipping charges will not be included in the refund.
5. We will send the refund only if all the following conditions apply:
* The buyer must notify me via email within 3 days of item(s) receipt;
* Item(s) must be returned within 5 days of receiving them;
* Item(s) must be returned complete, and in the same condition as received.
6. Refund would not be valid if any of the following conditions apply:
* Product is returned incomplete.
* Product is returned damaged or not in the same condition due to improper installation, use or packing by the buyer.
* No longer needed item(s) or customers change mind;
* Made wrong purchase; if you purchased the wrong item, replacement is the only option.
7. We will send the refund shortly after item(s) receipt.
8. Return policy is for exchange only, in all cases, buyers pay for shipping at their own cost to return products for exchange or refund, sellers pay for the resending fee.····
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.