With over 30 years of experience in photography equipment and consumer electronics, iStockOnline is proud to offer the unparalleled service, quality products and competitive pricing that our customers have come to rely on. We carry a comprehensive selection of photographic, video and digital imaging equipment as well as consumer electronics and audio/video accessories We are an authorized Pearstone, Vello and Impact reseller; the only source for these brands Rakuten.com Shopping. We understand the challenges of today's business environment and offer many quality name brand products, competitively priced to help you succeed. As always we are committed to the iStock guarantee: that every single customer is provided with an excellent and hassle-free shopping experience.
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Return Policy
About Us

RETURN POLICY

30 Day Return Policy,
In the event you are not fully satisfied with an item you purchased from iStockOnline, Please contact us for an RMA#, we will supply return instructions. When your item is received we will issue a refund, to the original payment method with no restocking fee.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
10.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%