ylhome committed to providing top quality products with an affordable price. We believe that great customer service is as important as high quality product. Our service associates are always available to assist you with any questions and concerns. ylhome is also pleased to hear from customers and welcomes your comments regarding our products and services.

ylhome Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from ylhome
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. Regarding defective products, please submit photos or videos and other evidence that can clearly show the defects via ylhome email within 3 working days after receiving the goods. We will provide a solution as soon as possible after receiving the email. RMA label will be given if you really need to return the goods. ylhome will not accept the products returned automatically without any communication.

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by ylhome
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, ylhome will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by ylhome.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. ylhome will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. ylhome does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by ylhome will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

Feedback
Returns Policy
10 Ratings (70% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
90.00%
Product
Accuracy
60.00%
Customer Service
Satisfaction
100.00%
Anonymous
Ordered on 7/8/2021
Awesome desk at the price I paid
7/26/2021 1:22:05 AM

I would have been very disappointed if I would have paid full price for the table as I was expecting something else. The top wood portion is all brown wood and does not have the black space that the pictures indicate. For the price though I was able to overlook it and it does look good as it is just not what I was expecting.

  • Yes
  • No
  • Yes
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Anonymous
Ordered on 7/8/2021
Ehhh
7/13/2021 1:21:59 PM

Instructions were ripped and very hard to understand, desk also wasn't part black like the picture.

  • Yes
  • No
  • Didn't contact
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Kim W.
Ordered on 4/5/2021
Perfect
4/9/2021 12:33:04 AM

Perfect

  • Yes
  • Yes
  • Yes
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Amy K.
Ordered on 4/2/2021
Not bad
4/9/2021 12:15:31 AM

Not bad

  • Yes
  • Yes
  • Yes
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Chris H.
Ordered on 3/29/2021
Value for money
4/2/2021 1:40:20 AM

Value for money!

  • Yes
  • Yes
  • Yes
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Michael P.
Ordered on 2/27/2021
Horrible instructions
3/6/2021 12:54:49 PM

Received instruction sheet (one page of instructions) with a link to an instructional video. Unpacked everything carefully, to find that many screws were missing. Since the box was damaged (holes), I was concerned maybe some parts had fallen out. Instructions included were VERY basic and unclear, so I decided to watch the video. The video, unfortunately, was of another (similar, but totally different) chair. So both the instruction sheet included, and the video, were useless. They also conflicted with each other, by showing the steps in different orders. Thankfully, I enjoy putting stuff together, and found that the missing screws were actually already installed in the places they went. I just had to take them out, put the pieces they were supposed to attach on, and put the screws back again. Took about two hours. I would not recommend to anyone, unless you enjoy and are good at assembling products without instructions. The actual product seems to be of decent quality for what I paid, and the shipping was fairly quick. I blame FedEx for the shipping delay.

  • No
  • No
  • Didn't contact
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Kevin N.
Ordered on 1/21/2021
Not comfortable
2/8/2021 9:39:24 PM

Not very comfortable to sit in. Have tried several adjustments to no avail.

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 1/6/2021
came in on time
1/19/2021 11:42:35 AM

I will order from them again

  • Yes
  • Yes
  • Yes
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