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Sigler Music Online is your online source for a large selection of musical instruments and gear. From guitars, drums, keyboards, equipment cases, and other accessories, Sigler Music Online carries a variety of top musical instrument brands to provide you with only the highest quality products.
- Returns Policy
The return policy varies by item. Check the listing carefully for the return policy on that item. If the item is DOA, please contact our office at 1-800-281-6607, 8:30am-5pm CST, Monday-Friday and we will take care of your problem immediately. If you are not satisfied with a product, you may be eligible to return or exchange it (see list of non-returnable items below). Returned products will be refunded the sale price indicated on your sales receipt minus the actual shipping cost and any restocking fees (if applicable). If your purchase qualified for Sigler Music's Free Shipping Promotion, the actual shipping cost will be subtracted from your final refund/credit. If you decide to return an instrument but keep the bundled accessories, your refund will be reduced by the regular advertised price of the non-returned items
To receive an RMA (Returned Merchandise Authorization), you MUST call a Sigler Music team member within 30 days of the purchase date at 1-800-281-6607.
Products must be returned in the manufacturer's original package and internal packaging. Accessories, software and manuals MUST be included. Incomplete returns may be refused or subject to a re-stocking fee. (minimum 25% of the purchase price)
Pack your return securely and insure it. Put the RMA number on the shipping label. Packages without a valid RMA number posted will be refused and returned.
Returned product should be in "new" condition. Returned product that shows wear or abuse will either be refused or subject to a restocking fee. (minimum 25%)
Please do not write on the original manufacturer's box.
Returns should be received within 14 days of the date the RMA was issued. Allow 10 days for refund to be administered after we have received the return.
We do our very best to help customers when they request to return an item. Customer service is our first and foremost concern. However, there are a few items that are non-returnable. These items include: Items shipped outside of the continental USA/ Special Ordered Items/ Custom Built Items /Oversize Items/ Warehouse Clearance items/ Electronic Drum Sets/ Cymbals/ Used Items / Headphones/ Microphones/ Earphones/ Opened Instrument Strings
Although unlikely, on occasion an item gets damaged while in transit. If you receive an order and you believe there is shipping damage, call a Sigler Music team member immediately. If necessary, Sigler Music will handle the freight damage claims process and also provide you with replacement options. Usually when a box shows some wear and tear, the product inside is in perfect condition. Please be sure to inspect the contents. The shipping carton and packing materials are designed to protect the product from normal shipping and handling.
Products with manufacturer defects are rare. If you receive a product that you believe is defective, call Sigler Music immediately to speak with a product specialist. If necessary, a return authorization will be provided. The product will be returned to the manufacturer or to our facility and a replacement will be shipped to you (if a replacement is available). Upon inspection, if we determine the product failed within 30 days of purchase, Sigler Music will cover the freight cost to have the replacement shipped to you. ***Please Note: Oversize items need to be repaired locally whenever possible. A Sigler Music team member can help you find a nearby service center.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.