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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Our team has spent countless hours finding the best electronic accessories for you, and at SmackTom, quality is non-negotiable. We're not just sellers, but also users, and we want you to enjoy the SmackTom experience. If there's anything we can do to help, we'd love to hear from you! Just shoot us a message and we'll get right back to you.

  • Feedback
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On-Time
Delivery
100.00%
Product
Accuracy
100.00%
Customer Service
Statisfactory
100.00%
1,877 Reviews (78% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 359
Elliott M.
Ordered on 10/30/2016
No problem 11/5/2016 3:02:25 PM
Got what I was looking for. I'm surprised how slow DHL was at moving this small package, but not a problem; pay extra if you want fast shipping.
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Joseph G.
Ordered on 7/31/2016
Terrible shipping 8/8/2016 12:19:19 PM
This item was shipped out on 8/1, the order processed quickly but I have still not received my package. This is my first time purchasing from newegg and may be my last, I hope I receive the package.
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Phyllis B.
Ordered on 1/19/2016
Excellent Service 2/9/2016 5:06:02 PM
I purchased these cables and Received them quickly. The cfables turned out not to be the correct cables for my application (my fault only) so I requested an RMA to return and the response was very timely as well as the credit back to my account. I would definitely recommend SmackTom.com to anyone.
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Steven S.
Ordered on 2/1/2016
Shipping is abysmal 2/9/2016 3:26:39 AM
I'm sure glad I didn't really spend a lot of money or needed this product in a timely fashion, but after 8 days I can only track the order from being shipped from Ft. Lauderdale Fla. to Orlando, Fla, being shuffled between, ummm, "Shipping Partners".
I'm not even sure I understand exactly what that means but I do find it mildly amusing.

But, no, with all due respect to Newegg, I would NOT recommend buying from this vendor again.
SmackTom.com Response:
Hi there,

We saw the feedback that you left for us and the problem that you faced with this order. We apologize for the same and would like to make it up to you by issuing a full refund!

Also, we were just hoping if you are open to change the feedback to positive? We always try to do our best, and want to do whatever we can to keep improving.

Please let us know, so that we can send you the instructions for changing the negative review and also issue a full refund for the order.

Thank you,
Brad
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 11/16/2015
Wrong information 12/10/2015 2:48:23 PM
This is a hard Plastic that only fits Mackbook Pro 13" not 15". It didn't fit my computer and I can't sell it either because it was shipped with broken side pieces. I was told it was rubberized so it probably fits bot 13" and 15".
It was also very cheap plastic that seems it would fall apart in a few weeks anyway.
SmackTom.com Response:
Hi there,

We saw the feedback that you left for us and the problem that you faced with this order. We apologize for the same and would like to make it up to you by issuing a full refund!

Also, we were just hoping if you are open to change the feedback to positive? We always try to do our best, and want to do whatever we can to keep improving.

Please let us know, so that we can send you the instructions for changing the negative review and also issue a full refund for the order.

Thank you,
Brad
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Tim
Ordered on 11/25/2015
Where is my order? 12/6/2015 11:19:03 PM
It's 12 days in and I still have not received my order. I need it by the end of the week, and would not have purchased this if I knew it would take forever to receive.
SmackTom.com Response:
Hi there,

We saw the feedback that you left for us and the problem that you faced with this order. We apologize for the same and would like to make it up to you by issuing a full refund!

Also, we were just hoping if you are open to change the feedback to positive? We always try to do our best, and want to do whatever we can to keep improving.

Please let us know, so that we can send you the instructions for changing the negative review and also issue a full refund for the order.

Thank you,
Brad
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 10/8/2015
item doesn't work and seller doesn't care 10/19/2015 7:37:29 AM
Sent in a request for a return and never heard back.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 10/11/2015
Too slow 10/18/2015 1:00:56 PM
It takes 5 days from order date to ship an iPad cover????? Bad experience, never again. Bye New Egg.
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1 out of 1 people found this review helpful. Did you?
Earl
Ordered on 10/5/2015
Good seller 10/18/2015 4:40:03 AM
Had problems with product, but SmackTom gave a full refund very quickly. I'd buy from they again.
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grant
Ordered on 8/31/2015
Good Seller 10/12/2015 2:57:29 PM
Was pleased with my purchase
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Metalneck
Ordered on 5/1/2014
Sends wrong product 10/10/2015 9:39:24 AM
I ordered a 10 pack of braided covered micro usb cords and they instead sent me the flat ribbon cords instead, which of course cost less. I contacted them about this error repeatedly and they would never respond to me. I could not exchange the cords and had no way to get a refund. Not a good seller and I will avoid anything from them in the future.
SmackTom.com Response:
We unfortunately are not able to see any email from you in our system. Please contact us with your problem details through Newegg or contact us directly at our Support email address mentioned on the listing page, we will make sure to resolve the matter for you right away. Thanks! Team, SmackTom
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a.a
Ordered on 9/27/2015
good customer service 10/4/2015 6:04:18 AM
bought a charging cord from them and it didn't work. contacted them about it and they are replacing it for me. thanks!
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Anonymous
Ordered on 9/24/2015
Great seller 10/2/2015 3:22:06 PM
Item received quickly and as described
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Anonymous
Ordered on 9/20/2015
9/27/2015 6:17:09 AM
Fast shipping. Quality cables
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Anonymous
Ordered on 8/14/2015
Insufficient Postage 8/25/2015 8:36:23 AM
After waiting for over a week with a tracking number that didn't work, my order arived postage due! This resulted in my purchace costing me 63% more than I expected. Don't count on free shipping from SmackTom.com.
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2 out of 2 people found this review helpful. Did you?
Emteapot
Ordered on 7/21/2015
30pin to USB Data Sync Power Charger Cable 8/12/2015 7:17:04 AM
Item took a little longer to ship, but works great and is exactly as advertised. I will definitely be ordering from them again.
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1 out of 1 people found this review helpful. Did you?
Gabe
Ordered on 7/6/2015
Where's the credit? 7/29/2015 8:19:23 AM
Bought a wallet that was faulty, has torn inseams where the cards are held. They offered to do a refund but after two weeks, nothing has been posted on my card. What's up with that?

They haven't even responded to my follow up e-mail.
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2 out of 2 people found this review helpful. Did you?
waves
Ordered on 7/7/2015
Micro USB Sync Charge 7/29/2015 6:55:51 AM
I'm didn't work at all...would not provide a charge. Seemed poorly made though I liked the extra long cord. That happens sometimes that things are duds. But gave the 3 eggs instead of one as NewEgg was awesome in making sure I got a full refund promptly. Thanks NewEgg.
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Anonymous
Ordered on 6/30/2015
Not good for charging. 7/24/2015 5:59:12 PM
I bought for of these to use with a couple new 2 amp power blocks and all the cables are barely capable of charging my phone. Other cords work fine.
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2 out of 2 people found this review helpful. Did you?
HHJoseph
Ordered on 4/29/2015
5/21/2015 6:57:03 AM
We have not seen or heard of our purchase. This is the first notice we've recieved. If they do not arrive today, no one will be here for four more days. We are very disapointed.
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1 out of 1 people found this review helpful. Did you?
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