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  • Feedback
  • Returns Policy
On-Time
Delivery
100.00%
Product
Accuracy
97.56%
Customer Service
Statisfactory
95.45%
41 Reviews (98% Positive)
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Reviews 1-19 of 19
Ronald V.
Ordered on 9/14/2017
Garadget 10/3/2017 8:02:25 AM
I bought 4 of these, one for me and 3 as gifts.
Installing the unit with app on IPhone was easier than Android. The video for installation on phone was only for IPhone, Android is a little different. Had to have help from IT expert to get it running. But once installed, units work well.
On my Craftsman smart garage door opener, I had to wire to a wireless opener remote to operate correctly using the Garadget.
Overall, pleased with the units.
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  • Didn't contact
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Rong Q.
Ordered on 9/17/2017
Good garage automation kit with Alexa support 10/2/2017 6:16:33 AM
The device is easy to install. Works well with the app and Alexa. The price is reasonable. It works reliably most of the time. But I have an issue with the garage door open/close alert. There are certain period times of a day, it sends out false alerts almost every 2 - 3 seconds. I have to turn off the alerting. I suspect it could be the sun relection from my car's back break light confuses the open/close action detection. But can't find a workaround. Other than that, it works very well as specified.
Softcomplex Response:
Rong,
Thank you for your feedback. From what've you described it sounds like you are correct: the false notifications are likely caused by the interference with the ambient light.
The simplest solution is to adjust the threshold setting down. Please try 5 or 10. If that doesn't help, please check out the discussion about improving the sensor’s reliability in the community board.
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  • Didn't contact
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VASIM S.
Ordered on 8/22/2017
9/7/2017 5:25:28 AM
Product was made of very cheap material broke on day one of installation. Planning to return
Softcomplex Response:
We're sorry about your broken Garadget.
Things happen, luckily your Garadget comes with unconditional 30 days satisfaction guarantee and full one year warranty.
Please don't hesitate to contact us and we'll be happy to promptly replace your unit.
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Gerardo J.
Ordered on 8/20/2017
9/5/2017 7:49:45 PM
Easy to install using a stanley garage door opener and so far everything seems to be working except I have to move the reflector twice to get the laser pointed to the middle. Also it would have been better if it was design using a wing nut for easier tightening and this is probably the reason why I have to move the reflector twice.
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  • Didn't contact
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Gilmer T.
Ordered on 7/26/2017
Excellent product and reliable 8/9/2017 10:43:42 AM
This product works perfectly as expected with app and Alexa to close / open and notify if door is open or closed.
You have to get used to asking "Alexa, ask Garadget"....
The only issue is it does not work with BRITISH ENGLISH for Alexa.
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  • Didn't contact
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Gary B.
Ordered on 7/23/2017
Product Wasn't Installable, But Service Was Excellent 8/9/2017 8:21:38 AM
Ordered the Garadget from Softcomplex, but unfortunately the device's leads would not fit into the designated wiring ports on my garage door opener. Softcomplex was very quick in responding to my request to return the Garadget, and offered a possible work-around that also could not be executed. RMA was issued, item returned, and purchase price (less return shipping) refunded. While we are disappointed we are unable to use the Garadget to remotely monitor and control our garage door opener, the performance by Softcomplex (and Newegg.com) was exceptional and very responsive.
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Frank K.
Ordered on 7/23/2017
Garage remot control 8/7/2017 2:58:56 PM
Works as described, setup was no problem.
Low cost solution.
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  • Didn't contact
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Keith S.
Ordered on 7/23/2017
8/7/2017 2:24:13 AM
Service was exceptional it was too bad the item was incompatible with my garage door opener.
I had to return item which was a non painful experience.
No problems there in returning the items.
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Steven W.
Ordered on 7/15/2017
Great price on refurb item that arrived in perfect condition. 7/31/2017 1:06:03 PM
Totally happy with the process of this purchase and the product itself. Easy to install and functions as advertised.
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  • Didn't contact
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Gerald P.
Ordered on 5/23/2017
Comforting to always know the status of the garage door. 6/8/2017 7:49:45 AM
Simple to install, simple to operate. This was a refurb so when I went to set it up I had to reprogram it as mine. That was simple, but I did have to fuss with it for a little bit to get everything set up. Actually I just checked its status while writing this :-)
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  • Didn't contact
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Michael F.
Ordered on 5/15/2017
Garadget 5/30/2017 3:39:51 PM
It is where I like to shop.
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Randall U.
Ordered on 5/14/2017
I love this thing!!!! 5/30/2017 10:20:33 AM
Easy to connect to an old school genie opener. I have 2 and they work really well. Since my wifi is away from the garage a bit, I was worried they wouldn't pick up. but they do and the app on the iphone shows the details of the connection along with some other great information. I was always worried about knowing if the doors are left open at night while in the house, not anymore, I just check the app before going to bed!! if this is an issue for you... buy it... well worth the money.
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Eric B.
Ordered on 5/14/2017
Great product 5/30/2017 9:25:17 AM
Because of how these are stuck to the bottom of the opener, and the vibration created by the opener, they have a tendency to go on and off line easily. It's a minor annoyance if you have the alerts on. Otherwise than that, they are easy to install and work great.
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Eric G.
Ordered on 3/23/2017
Great product 4/11/2017 7:59:02 AM
Love this garage door opener. It should work for any garage door that's used the an interior push Button.
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Michael P.
Ordered on 3/23/2017
Great Product 4/10/2017 6:18:17 AM
Product delivered as described.
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Anonymous
Ordered on 3/20/2017
Fantastic seller, fantastic product and support! 4/9/2017 12:19:37 PM
Worked perfectly. Easy set up. So much fun to play, and looking forward going into the office so I can see if I left the door open again, and then close it.
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David L.
Ordered on 3/21/2017
Excellent Product 4/5/2017 4:26:40 AM
Easy to install. Works great
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Jeffrey S.
Ordered on 3/20/2017
Smooth Transaction 4/4/2017 2:04:15 PM
Product arrived pretty quickly and as advertised. Also, the packaging was more than adequate. It's safe to say that I'd buy from Softcomplex again without hesitation.
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  • Didn't contact
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Robert O.
Ordered on 3/19/2017
So far Excellent. 4/3/2017 6:57:43 PM
I would recommend this Seller & product to anyone with a small amont of knowledge for installation. It was delivered without any problems & performs Excellent, the Internet site with instructions was very, very easy to access & use. I will reevaluate longevity at a later date.
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