- Email This Seller
Since 1982, Sper Scientific has been a leading supplier of precision environmental measurement instruments to government agencies, universities and fortune 500 companies.
Sper Scientific has been selling online for more than 16 years, and we strive to provide our customers with the highest level of value and customer service.
We don't just sell scientific instruments, we test and qualify them. First, we test our products for accuracy on state-of-the-art equipment to ensure that they are within stated specifications. Next, we perform reliability tests to ensure that products continue to read accurately over time.
Our goal is simple: your complete satisfaction with every product you purchase from Sper Scientific Direct.
- Returns Policy
Claims for items that were received Damaged or Defective must be made within 14 days of the invoice date. If you are not satisfied with a product you may return it within 30 days of the invoice date for replacement or a refund, minus the cost of Shipping and Certification (if applicable) . Please see your warranty for problems that occur after 30 days. When we replace an item, we also cover the cost of shipping the replacement to you. To avoid a restocking fee, returned items must be in sellable condition and include the original packaging, instructions and accessories.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.