- Email This Seller
Monday – Saturday (10:00 AM – 9:00 PM CST) / Sunday (12:00 PM – 6:00 PM CST)
Speranza Design Gallery is a multi-channel retail distributor of modern and contemporary design objects, gifts and accessories created by world's renowned designers, developed using innovative techniques and produced by the world's most reputable manufacturers. In business since 2003, we operate a retail store and online store.
From Art Deco to Pop Art and cutting-edge contemporary designs, from hand-crafted stainless steel objects to innovative fun plastic accessories, collectible glass, hand-painted ceramic and wooden toys--we feature unique gifts and decorative objects for any taste and price range!
- Returns Policy
Products may be returned for refund or exchange within 10 days from delivery date. To qualify for return products must be unused, undamaged, in new, saleable condition, in their original boxes, with all original accessories and/or documentation. We will instruct Newegg to issue a full refund using original method of payment (less Shipping and Handling which are not refundable). Please, carefully package the item, insert a copy of the packing slip in the box and return to our address listed in the Return Authorization section using any trackable/insured method.
If you received the product in a damaged condition, you must retain the damaged product and all packing materials and report it to us within 48 hours of delivery so that we can file the claim with the carrier and send you replacement and arrange for returning the damaged or defective product if necessary. If you do not wish the replacement to be sent to you, the item can be returned in accordance with standard Return Policy provisions.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.