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Spy Tec is your one-stop shop for Spy Cameras, GPS Trackers, Car Dash Cameras, Audio Recorders, Nanny Cameras, Counter Surveillance Equipment, Cell Phone Spying and much more!
- Returns Policy
Easy 30-Day Returns: Items purchased may be returned or exchanged within 30 Days from date of purchase.
Spy Tec is not liable in any way for returned packages that were lost or damaged during shipment.
Due to overwhelming piracy on software (PC/ Cell phone Spying Devices), these items cannot be returned back to Spy Tec unless the packaging is unopened. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.
GPS Tracking Devices and Counter-Surveillance devices may not be returned unless the packaging is unopened due to the one-time nature of their use.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.