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Superjeweler Seller Profile 877-888-0175 Email This SellerEmail This Seller  See all products from Superjeweler See all products from Superjeweler



LIFETIME GUARANTEE: All purchases from SuperJeweler come with The SuperJeweler Lifetime Guarantee. Your SuperJeweler jewelry purchase includes a lifetime guarantee against the loss of side stones or damage to the jewelry's setting or center stone. It also includes a one-year replacement guarantee against the loss of your jewelry's center stone.

We love to hear from our customers! Please call us!
Toll Free (877) 888-0175

FAQ Information

-If I place an order today, how fast will it get to me?
We have over 27,000 pieces of jewelry in stock, so most items are ready to ship out on the next business day. Some pieces, especially rings, however, take longer because the Production Department needs to alter them to your specifications. We tell all of our customers to allow three days for processing time just to be safe. Once your item is finished, we ship it out, and the shipping time varies depending on the shipping method you select.

-If I place an order today, how fast will it get to me?
We have over 27,000 pieces of jewelry in stock, so most items are ready to ship out on the next business day. Some pieces, especially rings, however, take longer because the Production Department needs to alter them to your specifications. We tell all of our customers to allow three days for processing time just to be safe. Once your item is finished, we ship it out, and the shipping time varies depending on the shipping method you select.

-What is your return policy?
We have a 60 day money-back guarantee. You have 60 days from the date of shipment of your purchase to return your item for any reason and receive a full refund.
You do not have to have any reason to return an item to As our goal is your 100% satisfaction, you may return your purchase for any reason, or no reason at all.
Items returned to must be returned in new, unworn condition, and must include any boxes or free gifts that accompanied the original shipment.
Upgraded shipping and insurance charges are not refundable.

- If I return my order for a refund, how long will it take to show back up in my account?
Once we receive your package at our main office, it takes approximately 5-7 business days depending on your bank or credit card company.
When you return a package, it gets sent to our Fulfillment Center and they sign for your package. Packages from our Fulfillment Center get delivered to our main office every Tuesday and Friday.

-What if I want to make a return after the 60 day money-back guarantee period?
After 60 days, you may return your item for store credit.

-I received my order and something is wrong with it. How do I return it for a
repair/refund/an exchange?
We’re very sorry that your order isn’t perfect, and we will do everything we can to fix it. If you would like to return an item for a repair/refund/an exchange, simply follow these steps:

Write on a copy of your packing slip (the piece of paper that came inside your package) a brief explanation of why you are returning the item to us. Please be sure to include whether you would like a refund, an exchange, or a repair. If an item is the wrong style or size, please include the style or size that you would like.
2) Put everything that was in the original package (item, appraisal card, copy of your packing slip) back into the original packaging or into a new package.
Send it to this address:
7 West 45th Street
10th Floor
New York, NY 10036

*Instead of writing on your package, please write “SJ.” The word “jewel” may receive unwanted attention, and we want your package to arrive as safely as possible.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (62 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 20 Reviews
Good Rating + 4 9 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 5 Reviews
Very Poor Rating + 1 27 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 4/24/2015

Rating + 1 False advertising

Watch was claimed to be on sale for 10% of its value. While I didn't believe that, thought it would probably be worth the cost, which was half of what the reseller has on its own website. The only good thing I can say about the watch is that it ran,but, since the face and hands were both made of the same highly polished metal, the light had to be just right to read it. The light was seldom just right and I quit wearing it after one day deeming it essentially worthless.

In addition, the watch had three sub dials and two control buttons in addition to the stem. To be fair, the ad never said they did anything, but why would they be there if they didn't? To justify the fake value?

I would suggest that Newegg stop doing business with this firm before it disappoints more customers.

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Order Date : 4/28/2015

Rating + 1 Liers

The watch that they sent me was fake. The chronograph dials are fake, and the buttons don't work. I am extremely dissatisfied with the product distriibuted from this company.

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Order Date : 2/27/2015

Rating + 1 Very Poor Retailer

-1-egg only because it's the lowest I could go. Ordered watch on 2/27. Supposedly shipped on 3/2.

-Queried NewEgg and seller on 3/12. Marketplace--NewEgg can't help. Seller asked for my order details (?!) 3/15, then (3/16) said had to wait 21 days to see if order showed up.

-Tracking link at DHL said "Shipment Notification Received," then nothing more. Queried DHL, and they said (on 3/23) they received the shipping notification, but never received a package to ship.

-Queried SuperJeweler on 3/23. On 3/24, they replied my order unfortunately must be lost in mail, and asked if I wanted it reshipped (they'd need my shipping address again <?!>), or a refund.

-Opted for a refund, though I don't have much confidence I'll get it. I don't believe they ever shipped my order. SuperJeweler is a stain on the great reputation of NewEgg.

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Order Date : 3/3/2015



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Order Date : 3/6/2015

Rating + 1 watches not as ordered

ordered 2 watches. the ones they shipped are not what was ordered at all. Now the hassle of returning and getting a refund. What a crock. Inexcusable in this day and age.

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Order Date : 2/25/2015

Rating + 1 Terrible

Order 3 watches, 2 and 1 on different days. Received the later ordered watch in days while the other two took weeks. Two of the watches the battery case fell out of the box as I opened it when shipped and would not stay on. Expecting to return and get a full refund on shipping as well.

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Order Date : 5/10/2014

Rating + 4 not bad

All in all good product it was the right size ring and shipped rather fast the only reason I did not give five stars was the fact the tracking number supplied was not valid.

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Order Date : 11/28/2011

Rating + 1 Wrong item, no response

Emailed them multiple times after they sent me the completely wrong item. Got responses which only asked for order numbers (which I provided multiple times). Never was able to get a refund. Stones looked like garbage, and the metal was cheap, too.

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Extremely unhappy
Order Date : 11/29/2011

Rating + 1 Dropped the ball...

Super Jewelers failed to deliver the item and I contacted them and was told they would resend the item. three and a half weeks later i recieved two items within a day of one another, neither of which was the item in which I purchased. I contacted them on Dec. 27th and was promised a refund after they explained they substituted the items in place of the one I purchased without contacting me about it first. I waited almost two weeks and heard nothing from them and did not see a refund to my card. I contacted New Egg Two weeks ago and they said they would take care of it and I should have a refund within 24-48 hrs.. Well it has now been two weeks waiting on new egg and nothing I contacted them again today, to find out they have yet to contact super jewelers because they claimed they did not have all the information... So You might want to think twice before doing business with Super Jewelers or New Egg for that matter...

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Order Date : 11/29/2011

Rating + 1 Very Dissatisfied!

I returned a necklace to Super Jeweler which was not as advertised and am still waiting 3 weeks later for a refund to be credited to my card. New Egg needs to drop them as a partner as it may lead to giving them a bad reputation. New Egg = 5 Stars but SJ = 0 Stars.

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Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 90 days
  • Restocking Fee: No

    60 days no questions asked returns.

    All returns must include a copy of the receipt sent with your order. If you do not include a copy of the receipt it will delay processing your return.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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