- Email This Seller
Toys & Co. is a family owned specialty toy store with locations in Greensboro, NC, Charlotte, NC, and Myrtle Beach, SC. We proudly celebrate our 33rd year this year! It is our ongoing goal to provide exceptional customer service and a unique and abundant selection of quality toys, dolls and stuffed animals. We are very much a hands-on toy store, with dozens of play stations for kids to enjoy. The majority of our internet orders ship the same day the order is placed from our Charlotte, NC store which is nearly 9,000 feet and filled with the best toys from around the world.
- Returns Policy
It is our hope that you will be completely satisfied with your purchase. We pride ourselves on the variety and quality of merchandise we offer. If you find reason to return any item, we ask that you to notify us and return the
item within 30 days of receiving your order with a reason why you wish to return the item(s). We will do everything we can to make you happy with your purchase.
The item MUST be unused and in it's original, unopened package. The item needs to be in resalable condition. Once an item is opened it cannot be returned unless there is a manufacturer defect.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.