- Email This Seller
Our motto at US-Mattress: How to buy a mattress. We know that mattress shopping can be overwhelming and frustrating. We want your experience with us to be exactly the opposite.
We've brought value and expert recommendations to the web so you can make an informed decision without the stress. One customer at a time, we've been focused on superior service for over 20 years.
- Returns Policy
100% satisfaction guarantee. Orders can be cancelled within 48 hours for full refund. After 48 hours, a 15% restocking fee may be assessed. Bedroom furniture and linen purchases are 100% refundable for 30 days from delivery. Returned merchandise needs to be undamaged and packed in the original packaging materials. Customer is responsible for return shipping charges. Mattress purchases are non-refundable (see comfort exchange guarantee.) Please see website for details.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.