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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

U.S. Micro prides itself on the power of the relationships we build. Since 1995, we have had a continuous track record of addressing the full spectrum of customer IT equipment needs from the beginning to the end of the asset lifecycle. Our reputation in this industry is unrivaled because we provide superior service, and we stand behind every asset that we buy, sell, or lease. U.S. Micro adheres to strict environmentally responsible policies for handling the resale and recycling of all IT assets. We believe that resale is the most sustainable form of recycling and proudly resell approximately 98% of the IT assets we purchase.

  • Feedback
  • Returns Policy
On-Time
Delivery
97.92%
Product
Accuracy
91.67%
Customer Service
Statisfactory
80.95%
635 Reviews (81% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 162
Marvin B.
Ordered on 2/8/2017
Works great. 2/24/2017 6:20:47 AM
This item arrived on time and as described. Worked great right out of the box.
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James S.
Ordered on 2/7/2017
Quick and Easy 2/22/2017 8:20:38 PM
Shipped quickly in a very nice strong box with plastic wrap kolding all items in place. It was great as I had to reuse it to ship it again.
  • Yes
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  • Didn't contact
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rob p.
Ordered on 2/8/2017
horrid company to deal with 2/22/2017 4:01:27 PM
wont return calls, sells a used untested laptop as refurbished. I know it was untested as the battery clip was broken on delivery and the system constantly reboots because of a issue with the memory controller. thankfully HP is being helpful and fixing the issues for me. will never deal with this company or newegg again as they refuse to help in anyway.
  • No
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  • No
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Amber B.
Ordered on 2/7/2017
10/10 would buy from again 2/22/2017 2:22:29 PM
So I'm really skittish about ordering refurb items, but US Micro is primo. I get my new(old) computer in new anti-gyro cardboard packaging, and it came with a sheet of FAQs and what to do if something is wrong. Powered the computer up and everything was as they said! For refurb, that's huge!
  • Yes
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  • Didn't contact
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Jacob F.
Ordered on 2/7/2017
Fast Shipping, Everything Worked Great 2/21/2017 10:52:15 PM
I ordered two small form factor computers from US Micro Corp, everything arrived in good shape and was packed well. The items were as described and functioned just as they were supposed to, I would order from this seller again.
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Anonymous
Ordered on 1/31/2017
2/16/2017 8:42:17 PM
Needed to air-blow the heat vents to eliminate the initial 'Fan error' + shutdown. Once that was done, it runs fine.
  • Yes
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  • Didn't contact
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Al K.
Ordered on 1/29/2017
Nice computer for a really good price 2/14/2017 6:01:27 PM
I would recommend this computer for anyone that is looking at upgrading an older machine. It fired off and ran perfectly, just easy.......only wish is that it would have come with wireless capability,
  • Yes
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  • Didn't contact
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Stanley L.
Ordered on 1/29/2017
Good 2/13/2017 4:29:08 PM
Would recommend
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  • Didn't contact
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Cade P.
Ordered on 1/26/2017
Incorrect description, slow response to customer service 2/10/2017 3:29:42 PM
Despite the official description stating "No screen defects", the refurbished monitor I received had pixel streaking across the entire screen. I sent messages thru Newegg twice to the department requesting returns/replacements, but never got a response, each time waiting about 4 days. Finally I got hold of company by phone after trying 2 previous times with no answer. The representative was very kind and helpful and they're paying for shipping back for a replacement. (She says that they never plug in a test monitors, only do a physical inspection! So they can't even guarantee that I will get a good monitor next time.) If I get a good monitor, then for the price it'll be worth 3 stars. In the mean time, I am not pleased so far and I will follow up if there are other issues with the replacement. .
  • Yes
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Anonymous
Ordered on 1/26/2017
Great company. 2/9/2017 3:55:10 PM
Great computer! I upgraded the memory & processor. Added an SSD for the OS. Stuck in a 2TB laptop drive where the optical drive was. This laptop screams now!
This is the 2nd. refurbished computer I've purchased from Trend Micro.
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Anonymous
Ordered on 1/30/2017
Great! 2/9/2017 6:28:02 AM
The laptop I recieved was in perfect shape. I could not be happier.
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Prithipal S.
Ordered on 1/20/2017
Grade A refurbished was the experience I was expecting 2/8/2017 11:32:50 AM
The 3 laptops were delivered filthy, used condition with food crumbs still on them. 1 of the laptop has the frame around the LED cracked. One of the laptops the keys are already faded. These look like some test bed was taken apart and just shipped out. Would not recommend to anyone.
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  • Didn't contact
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Anonymous
Ordered on 1/19/2017
Great Item! Great Price! 2/8/2017 12:35:11 AM
I was extremely happy to get my new laptop, fearing it wouldn't be as advertised. It was even better! However, a week in, I developed a small problem, called customer service, and my replacement item was here before the week was out! GREAT SERVICE!!
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Anonymous
Ordered on 1/30/2017
No Problems at all Thinkpad X131e 2/3/2017 9:25:17 AM
I was very skeptical because of all the bad reviews with this seller however I honestly have not experienced any problems whatsoever with the computer I purchased from US Micro Corp. The computer booted up excellent, the Battery life maxes out at 99% (great for a 2012 computer) and the Windows 10 updates were current along with the drivers. I received the computer with 4 days of ordering and when I emailed them they responded within a couple of hours.

I am not sure what all the bad reviews are about and to be honest I started to scare myself based off of these reviews after I had placed the order. No problems at all and I couldn't be happier with the product. Item better than described, delivery was fast and quick responses from customer service in regards to expected shipping date.

For those who have had bad experiences. Drivers and updates are constantly changing and I could tell that the seller did the best they could ensuring the updates were current. As an extra precaution I recommend always visiting the manufacturers website and installing their update tool (for drivers and additional software) its pretty much automatic after installing it. IBM's detects your system for you and lists any updates that are needed. After that it lets you select which updates to install and its pretty much automatic from there.
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Robert H.
Ordered on 1/11/2017
Worked 1/30/2017 11:03:35 AM
It worked and was as described.
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Paul S.
Ordered on 1/11/2017
A fast, good deal from NewEgg 1/28/2017 8:52:53 PM
The computer arrived quickly and packaged as if it were a new one. It had a new corded keyboard and corded mouse; neither mentioned in the original deal. Thank you. The only extra I had to buy, after the original purchase, was a USB Wi-Fi dongle. The dongle was a Edimax 'N150' and it worked fine right out of the box. It's driver came on a mini-dvd disc which required me to turn the computer horizontal in order to have the dvd drive read it. Not a big problem, but a problem none the less. So far the Lenovo has been working fine for a week now. I took the Windows 7 sticker off the computer since Newegg had loaded Windows 10 Pro on it.
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Paul K.
Ordered on 1/11/2017
Great Value 1/28/2017 2:41:12 PM
Was looking for an I5 processor and found this machine with the same processor for less than the CPU alone. On top of that it was loaded with Windows 10 pro with no bloatware. Professionally packaged, A condition. Could not be more satisfied. US Micro will be my first stop for future PC products.
  • Yes
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  • Didn't contact
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Leonard J.
Ordered on 1/11/2017
Responded to my problem by email, but 800# does not work. 1/28/2017 7:38:11 AM
Packing and shipping was fine. Dealer replaced DOA dvd drive after I called. Their 800# does not work. Email was responded to. Motherboard is basic with limited slots. Manual for computer is available online. This is a real boat anchor. Win 10 pro 64 installed and licensed. At today's standards 250GB drive is small. This should work well as a backup computer. Yes, I would buy from them again.
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Greg S.
Ordered on 1/11/2017
Smooth Transaction 1/28/2017 6:12:24 AM
PC was well packaged in a sturdy box. All legitimate COAs were in place and PC was in better than expected condition for refurbished. Would buy from them again. A+
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  • Didn't contact
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Samuel G.
Ordered on 1/12/2017
1/28/2017 6:01:12 AM
A few scratches on the top but acceptable for a refurb. Everything working well and overall very pleased with the purchase.
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