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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
UltraFragrances.Com is your final destination of fabulous discounted fragrances and beauty products. We provide authentic, factory fresh fragrance and cosmetic products. We carry a multitude of sizes and beauty products of your favorite designer. We have the largest inventory of brand name fragrances at the lowest prices. UltraFragrances.Com is committed to the highest level of customer service and online shopping experience.
- Returns Policy
We want you to be completely satisfied with your purchase, for that reason we offer a 30 day money back guarantee from date of purchase for unused, unopened items which are in their original perfume packaging. You may return your item(s) for a full refund of the purchase price plus any applicable sales tax within 30 days of the invoice date less shipping and gift wrapping where applies; or you may exchange your item(s) for different in-stock item(s) available at UltraFragrances.Com; please note the additional shipping fee will be charged to your account. Any unopened orders/products post marked to our Los Angeles, CA warehouse after 30 days of your original order date will be charged a 25% restocking fee.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.