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Unitek Seller Profile 800-390-1119 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Unitek See all products from Unitek

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

UNITEK is an international brand for the professional computer and mobility accessories, AV and Digital products since 2006.

UNITEK is specialized in research and development of new digital computer products with the trend, also engaged in manufacturing and marketing.

We would like to enrich your life with UNITEK products in your home and business. With our excellent after sales support and services, you will feel that UNITEK stay with you everywhere.

For more information, please visit our website

UNITEK is your favorite choice!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (459 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 373 Reviews
Good Rating + 4 68 Reviews
Average Rating + 3 11 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 5 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/4/2016

Rating + 1 Not as described

Item description is miss leading
Unitek Y-1465 USB 2.0 to Gigabit Ethernet Adapter
it does not connect at 1000 Mbps
I installed the driver an all and all I get is 100 Mbps

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Matthew W.
Order Date : 9/20/2016


Bought a simple USB hub from this seller. Ironically the top-rated USB hub on the site. Item arrived in an unsealed box. The hub itself was not wrapped in plastic or adequately secured in the box. It was obvious I received a used (and scratched) item. I called Newegg, RMA'd the item, and waited 2 weeks for the replacement. I would swear on the Bible that they shipped me back the exact same item! I couldn't be more insulted. Called Newegg again and their hands are tied; can't help me with a refund. Have to pay a 20% re-stocking fee on this piece of junk. Seller is absolute trash! Avoid!

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Patrick W.
Order Date : 8/11/2016

Rating + 5 Great service at a great price!

This item was already at a basement-price, then was delivered promptly by FedEx! Great!

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Order Date : 7/5/2015

Rating + 5 So far so good

Works as advertised
Shipped prompt and safe (I'm in a midwest location)

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Order Date : 11/14/2015

Rating + 5 USB Mulitplier

Item came with other items in timely manner. Good product quality.

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Order Date : 10/1/2015

Rating + 5 Unitek SATA-USB

Arrived on time undamaged. Installed software, plugged it in, turned it on and it worked first time and second drive both in moving files and in cloning an internal SSD. Not overly fond of the unique shape, but it works just fine, so far.

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Order Date : 6/29/2015

Rating + 5 A+ seller

Purchased the compact USB 3 extender. Great price. Love it. Seller very pro-active and quick shipping.

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Marc W
Order Date : 7/20/2015

Rating + 3 Works but can't turn off

Turned on the device the first time. Worked as described, but could not turn off. Switch would not turn off. Just have to unplug.

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Order Date : 8/18/2015

Rating + 5 Great Customer Service

Great products and customer service was very friendly and helpful with an issue I had. UNITEK took care of me and it was quick and painless! LOL

Ann is the one who helped me. She was wonderful to deal with and eager to help.

Thanks, UNITEK and thank you, Ann! You're awesome! :)

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Order Date : 7/1/2014

Rating + 5 Awesome Port Replicator

Fast connection on all ports and charges my phone past too!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise.
    An RMA number must be requested following below return instruction within 30 days of the delivery date.
    As your request, we will issue you a credit back to your account, or replacement the merchandise.
    Returned or exchanged merchandise must in its exact original condition, including all packaging, accessories and manuals.
    Shipping and handling fees are the costs of us sending the product to you and will not be refunded unless the item is defective.
    In the event an item is sold with "free shipping", we will refund the amount of sale.
    Units that are found to be physically damaged due to abusive usage or mishandling by buyer or missing components will be returned to the buyer at the buyers expense.
    Please allow up to 7 business days after we receive the package for your return/exchange/refund to be processed.
    We strongly recommend you to contact the manufacture customer support before the defective item return process.
    For warranty issues, please check the manufacture website for details.

    Basic Criteria:
    All returns must include the following:
    * Original Condition
    * All accessories
    * Manuals, warranty registration, etc.
    * Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired

    Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:
    (1) An RMA number included Damaged/DOA (Dead On Arrival) /Defective shipments must be requested within (30) days of the delivery date. Shipping and handling fees are the costs of us in sending you the product and will not be refunded. In the event an item is sold with "free shipping", we will refund the amount of sale.
    (2) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.
    (3) Customer is responsible for return shipping expenses unless the item is defective/ damaged. Replacements will be shipped at our expense.
    (4) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.
    (5) Refund will be issued after our warehouse receives, inspects, and processes your return.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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