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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Video & Audio Center has been in business for over 36 years, providing excellent customer service before and after the sale. We offer the latest high-tech consumer electronics and custom installation options. Our goal is to provide affordable solutions for your home entertainment. We are proud to be a family-owned business, and we currently own and operate 4 retail superstores.

  • Feedback
  • Returns Policy
On-Time
Delivery
87.14%
Product
Accuracy
92.14%
Customer Service
Satisfaction
77.78%
140 Reviews (81% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 56
Bev. N.
Ordered on 6/11/2019
Always prompt and products as advertised 6/21/2019 3:28:56 PM
Excellent seller. Anyone purchasing online should consider!
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Jonathan F.
Ordered on 6/2/2019
Terrible Service and long delivery wait 6/12/2019 10:35:09 AM
I ordered this product 10 days ago I emailed the seller and they said they would contact me to arrange delivery. The delivery man called me when he was at my house no advanced warning. I would not buy anything from this seller agian
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Anonymous
Ordered on 5/23/2019
Did not respond to complaint of blu-ray player not responding to remote input. 6/5/2019 11:46:41 AM
So far, no response from this company about the Samsung blu-ray player not responding to remote input. Yes, I've replaced the batteries in the remote received with the player with fresh ones. No response from the player -- it's stuck on the "Welcome -- choose your language" screen. I am now requesting a full refund due to this companies lack of response. The blu-ray I've payed for does not work with an obvious manufacturing defect, either in the player's software or remote.
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Anonymous
Ordered on 4/20/2019
Exactly what I wanted at an excellent price. 5/12/2019 2:57:43 PM
Shipping was also fast with regular status updates. I will absolutely use this vendor again!
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  • Didn't contact
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Edward J.
Ordered on 12/27/2018
Excellent 1/10/2019 4:42:50 PM
Definitely recommend
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  • Didn't contact
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Melissa R.
Ordered on 12/7/2018
12/22/2018 8:26:31 AM
Worst customer service I have ever dealt with. I would never order from the seller or site again.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 11/28/2018
Poor reseller performance 12/12/2018 12:31:44 PM
Delivery was slow. Appointments were unnecessarily inconvenient. The item was visually defective. The return/replacement response is slow as a snail.

I would never recommend this reseller, and will never use them again.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 11/25/2018
Fantastic! 12/11/2018 11:23:10 AM
New Egg has never let me down! I know I can trust the products they sell and their service.
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Robert F.
Ordered on 11/23/2018
No issues, fast shipping, great product. 12/8/2018 4:51:53 AM
I would recommend the seller for sure, the shipper not so much. But shipping in my area has always been hectic because of my location, and I can't fault the seller for that.
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Ralph W.
Ordered on 11/1/2018
Wife loves it 11/27/2018 8:11:24 AM
Loves the tablet she has only has only had ipads
Got good service on delevery don't know about anything else
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John D.
Ordered on 10/22/2018
Got em on sale for 75 they’re awesome 11/5/2018 3:34:00 PM
For the price, they’re great. If you have big ears, like big big ears do not get these lol or look for a bigger size.
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Christopher W.
Ordered on 9/24/2018
Exactly as expected 10/9/2018 7:39:19 PM
I knew exactly what I wanted, and ordered it. It shipped almost immediately and arrived in a couple days. The monitor was as described, nothing more and nothing less.

I got what I paid for... what more can you ask?
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Richard B.
Ordered on 9/2/2018
9/18/2018 11:04:49 AM
nice, very nice
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Jack M.
Ordered on 8/7/2018
Worked out great 8/22/2018 6:29:11 AM
I would recommend. Item was as described and arrived in good condition.
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  • Didn't contact
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Rebecca C.
Ordered on 7/19/2018
Timely delivery, but package was just sent in the LG box... 8/2/2018 2:34:29 PM
The lack of additional packaging could have caused damage to the monitor - it didn't, but it was definitely a risk the vendor took in shipping it that way.
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Talel A.
Ordered on 7/20/2018
DO NOT ORDER - CHOOSE ANOTHER SELLER 7/31/2018 10:11:51 AM
My company and I frequetnly buy alot of electronics form many vendors, but I have not used newegg in a few years, so I decided to take a chance on an item that was on "sale".
This item was claimed to be "on sale" with a "see price at checkout" as shown here: https://imgur.com/a/XDXsmDn
After the fact I was charged FULL PRICE of the item, not even a penny discounted.
Newegg's practice of "see price in cart" is one thing, but "see price at checkout" as an incentive to check the item's sell price out is downright fraudulent.
Due to the use of APPLE PAY on my cell phone, there is no confirmation page to cancel the order at checkout.
The item was NOT infact on sale, and after 2 customer support sessions I was simply told to wait for a "newegg marketplace team" response for more than the 5-7 business days I was told to wait. It has now been well over 7 days and still I have not had a response from newegg's team and the seller does not respond to email.
Don't expect any support from this seller whats so ever, I would take your money else where.
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2 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 7/11/2018
recieved a non working tv 7/26/2018 7:40:07 AM
i recieved a tv that does not power on, it doesn't even look like the one in the picture
and customer service took forever to return my request for a refund or exchange... and all they told me was to call the manufacturer, very dissapointed
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1 out of 1 people found this review helpful. Did you?
John B.
Ordered on 7/9/2018
Great Monitor and on time 7/23/2018 4:15:06 PM
I had a hard time choosing which monitor to get, so I ordered it later than any other component of my pc. Luckily, I received it at the same time as all of the other parts. The monitor looks great, despite the 1080p display, and it is a perfect size (instead of 2 monitors).
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alberto f.
Ordered on 4/3/2018
unhelpful 5/23/2018 5:42:19 AM
The product is unsatisfactory. Contacted to return but was unable to due to issues with box.
Will most likely shop Aamazon going forward
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1 out of 1 people found this review helpful. Did you?
Mark D.
Ordered on 4/30/2018
Fantastic seller 5/14/2018 4:24:39 PM
Don't hesitate to buy from this seller. I know that purchasing something as expensive as a TV can be unnerving, but rest assured the shipper and the seller are all on the up and up. Everything arrived as it should and works flawlessly. Plus I got a better deal here than anywhere locally or online.
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