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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Monday through Friday 9-5 PM CST
The Watch Co. began with one ambitious college student and a vision to offer a wide selection of watches along with incredible service and expertise. More than a decade later we maintain that vision in the original Fox River Mall store (in Appleton, Wisconsin), along with three additional Watch Co. locations (Coralville, IA; Sioux Falls, SD; and Fargo, ND).
Whether you shop online or at one of our Watch Co. stores, you can rest assured knowing you'll experience the same passion for all things watches and unmatched dedication to customers who share our appreciation for a high-quality, well-designed timepiece. And because we're an authorized dealer of every brand we offer, you'll receive the full manufacturer's warranty and an authentic factory-direct watch each time you make a purchase.
If you order a watch and decide you aren't completely satisfied with your choice for any reason, simply return it during the next 60 days. Just keep all original packaging and your receipt, and we'll give you a full refund. With such a flexible return policy and free Priority Mail shipping anywhere in the U.S., we make it easy to ship online.
- Returns Policy
WatchCo has a 60 day no hassle return policy and does not charge a restocking fee. Just email us with your name and order number for a return authorization.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.