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Monday – Friday (7:00 AM – 5:30 PM EST) / No Weekend Hours
At WonderBrains.com our mission is to provide excellent products of outstanding play value backed by extraordinary customer service. We constantly seek new and innovative educational toys and learning products to help stimulate a child's creativity and critical thinking. An old saying goes "Idle Hands Are The Devil's Tools", but the same can be said of idle minds.
You will find us working hard to provide you with quality educational toys and games that inspire the natural wonder and genius in all of us!
- Returns Policy
We want you to be completely satisfied with your purchase! We accept returns of any regularly-priced, unused and unopened merchandise for any reason. If you are not 100% satisfied with an item in your order, return it to us postmarked within 30 days of receipt. We will refund your money (less actual shipping costs) or give you store credit, whichever you prefer. Refunds on clearance or promotional items will vary; please contact us. Additional, puppets and other plush items cannot be returned due to safety and health concerns.
Please package items in original cartons or comparable sturdy boxes with sufficient packaging material to insure they arrive in acceptable condition. We cannot be responsible for items lost or damaged in transit; we advise you send items with insurance and tracking numbers for your protection. If returned items are damaged you may receive only a partial refund or credit.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.