- Email This Seller
Zen Toolworks is specialized in designing and manufacturing desktop computer numerical control kit for homeshop hobbist. Our kits will provide our customers a good learning experience in CNC process. It is also very helpful if you have a small business in Jewerly making, electronic device prototyping, woodworking and etc.
- Returns Policy
You have 7 calendar days to return the item from the date you received it. Please ensure that the item you are returnign is repackaged with all the accessories, original shipping material and documentation that were included when you received it. Original shipping & handling fees are not refundable.
There are some items are ineligible for return:
* Kit is assembled
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.