- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Zezoo is an e-commerce company that specialize in niche products and electronics.
It's staff brings over 18 yers of experience in the distribution and e-commerce fields. By being a full service Internet company, and not a brick and mortar store, allows Zezoo to sell products at best prices with fast delivery right to your door.
Zezoo's structure uses the highest technology resources to serve its customers with accuracy, agility and quality. Zezoo's team is always prepared to provide the highest quality care; if you have any questions do not hesitate to contact us.
- Returns Policy
Products are covered by Zezoo's 30 day Limited Warranty and Return Policy unless otherwise specified. In the unlikely event that you are not satisfied with your purchase you may return it for refund (excluding shipping and handling charges) within 30 days.
Please be advised that warranty product(s) must be in the same condition as it was received including the original packaging and with no signs of physical or liquid damage. The warranty does not cover misuse, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized repair, liquid damage, normal wear and tear from use of the product, or other acts which are not the responsibility of the product manufacturer, including damage or loss caused by shipping. Returns will not be accepted if packaging is not in its original condition.
Once the product is returned to us in a satisfactory condition, exchange of the item(s) or full refund, minus shipping charges, will be made within 15 days.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.