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Seller#: 0UHG6RKM1U4U572E5

ZoomUSA Seller Profile 718-395-3434 Email This SellerEmail This Seller  See all products from ZoomUSA See all products from ZoomUSA

Zoomusa has been in business since early 2003 and we are one largest stocking vendors of new, open box and refurbished computer computers, laptops, monitors, printers, digital cameras, software, TVs, MP3 Players & more. Most orders are shipped the same business day. Buy with confidence -your satisfaction is guaranteed!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (140 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 62 Reviews
Good Rating + 4 18 Reviews
Average Rating + 3 8 Reviews
Poor Rating + 2 11 Reviews
Very Poor Rating + 1 41 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Todd W.
Order Date : 11/10/2016

Rating + 1 Poor service

The computer is a good buy however the power supply doesn't work. I submitted a repair request the day the computer was received 2 weeks ago and have heard nothing back.

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Order Date : 9/3/2016

Rating + 1

Item sent did not match pictures and description. Upon pointing this out seller assured and exchange or refund could be done. Seller then had a typo on RMA form and lost the details further delaying the refund and exchange they were promising.

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Order Date : 7/14/2016

Rating + 2 Requesting RMA right now, laptop in poor condition

Ordered a T420 Thinkpad, cost me $250 in total, believing it to be an A+ grade refurbishment.

Issues with Machine:
-Heavily scratch on inside and out of frame
-keystroke lag
-advertised as 4GB of RAM, received a computer with 3GB
-CPU overheating issue
-webcam dislodged in frame

I would expect a computer of this quality if I had purchased a B quality computer. I put my faith in an online purchase and spent $250 thinking it would be very high quality. I have the option to buy this same model, with better specifications for $120 from a friend of mine, will probably be going that route.

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Eddie F.
Order Date : 6/15/2016

Rating + 1 Very Poor

I ordered a Lenovo laptop on 06/12/2016. I booted the laptop the day I received it and found out the cooling fans were bad. I immediately requested an RMA. It took more that 2 weeks to get the RMA. I then immediately shipped the laptop back and emailed IZOOMUSA that it had been delivered . That was more than a week ago. No response.


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Jhonatan M.
Order Date : 5/31/2016

Rating + 5 Amazing!

I was looking for this product for a long time.

Wasn't sure how it would work.

I am really glad I purchased it.

Works better then expected.

Arrived be(2/2) fore expected shipping date.

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Dennis C.
Order Date : 5/30/2016

Rating + 5 Excellent

Fast shipping....

Exactly what I was looking for.

Great price...finally found something that works perfect for my needs couldn't be happier.

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Jack M.
Order Date : 4/6/2016

Rating + 1 Negative

I would not recommend this seller to other people. I originally requested a refund RMA on 25 April 2016 and still haven't received it on 3 May 2016. This delay has conveniently extended past my 30 day return window. This rating is only one star simply because the system won't allow zero.

1 out of 1 people found this review helpful. Did you? Yes No

kester l.
Order Date : 4/20/2016

Rating + 5 greatly satisfied

great product

just as listed

great customer service

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chanie y.
Order Date : 4/13/2016

Rating + 5

I am very pleased with the product. This was exactly what I needed. Great service would definitely recommend this seller.

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Sean G.
Order Date : 3/28/2016

Rating + 5 ships fast

good customer service !! quick ship. perfect

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

    ZoomUSA provides a 60 day limited warranty on all products we sell, unless otherwise noted on original description of product. This warranty includes any hardware defects and EXCLUDES any software issues, neglect, or unauthorized repair. In addition we do not test laptop batteries therefore battery life will not be covered by any warranty unless otherwise noted on original description of product. The warranty date will start from the time your item has been invoiced. We will offer refunds only within the first 30 days of receipt. Under no circumstance will the original shipping charges be refunded. Buyer is responsible for return shipping. If you choose to return your item instead of using your warranty for repair or replacement you may be subject to a restocking fee. Any buyer remorse returns are subject to a 15% restocking fee,and shipping fees.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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