Q: How to download musics?

Please download the music files in supported formats to your computer first. Then drag and drop the music files or folders directly when connecting to computer. [You can also watch the video we uploaded to learn more detailed steps.]

Q: What to do if I can't connect to my computer to download music?

1. Please use the original USB cable and connect the MP3 Player tightly to your computer[avoid loosening]. Note: Other cables may only support charging and won't allow data transfer.

2. Please select "File Transfer" mode when prompted on your device. If not selected, your device will enter the charging state and won't appear on the computer.

3. Please try to reset: Slide the power switch (bottom) from OFF to ON. Press and hold the play/pause button for 10 seconds to try step 1-2 again.

4. Still not working? Please test different USB ports (preferably USB 2.0) and another data cable to check if the original is faulty. [if do, please con tact us through the platform for replacement.]

5. For Mac computer, It supports for macOS 10.6 Snow Leopard and above (including the latest macOS 14 Sonoma)

Q: What to do if I can't connect to my device via Bluetooth?

1. Please note that it does not support Bluetooth connection to mobile phones, tablets, laptops, or cars (a 3.5mm audio cable is recommended for car audio); Only Bluetooth headphones and speakers are supported.

2. Please turn on the MP3 Bluetooth function first and then turn on the Bluetooth headphones or speakers to search for pairing.

3. Please check if your Bluetooth headphones or speakers are in pairing mode. If yes, please disconnect and turn off other Bluetooth devices first to avoid interference, then use MP3 to connect.

4. Please check whether the MP3 has been connected to more than one device before. If yes, please delete all of them and then reconnect them.

5. Please check if the Bluetooth version of the Bluetooth headphones or speakers is 2.1 or above.

6. If you still can't find your Bluetooth device, it may be due to incompatibility. You can inform us of your Bluetooth device through .

Q: What to do if the Bluetooth frequently disconnects?

1. Please make sure that the direct distance between the MP3 player and the Bluetooth device is within 8-10m, or the back is within 4-5m away from the obstacles, or it will lead to disconnection.

2. Please check the environment where the MP3 player is used, if near other 2.4G signal sources or obstacles, such as indoor through the wall, signal base station, router, high speed rail, subway, etc., it will be interfered by the signal and lead to disconnection, you can try it in the open place.