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Asus Zenfone Zoom Unlocked Smart Phone, 5.5" Black, 64GB Storage 4GB RAM, US Warranty

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  • Intel Atom Quad-Core Z3580 (2.3 GHz) Processor
  • 5.5 inch LED backlit (403 nits) Full HD IPS 1920 x 1080
  • Unlocked GSM with 4G/LTE Ready
  • Rear Camera 13 MP, Front Camera 5 MP
  • 64GB Storage (Expandable up to 128GB with Micro SD) + 4GB RAM
  • Android 5.0 OS
  • 3000mAh Non Removable Battery with quick charge feature
  • 3X Optical-Zoom with Laser Auto Focus

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the ASUS ZX551ML-23-4G64G-BK

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details
3/ 5
More cons then pros :-(

Pros: It runs really fast
Plenty of storage
Runs all applications I want it too

Cons: Randomly has issues reading similar card, even when you just have the phone sitting on a table a message will pop up saying please reinstall Sim card. Thankfully you don't have to take the time to restart the phone. If you leave it alone it figures it out in a minute or two but it's annoying when it happens 10 to 15 times in a 2 hour time span.
Camera Crashes sometimes
Camera is really slow indoors with normal lighting
Battery doesn't last long and you can't by a replacement battery or backup battery because you can't take the battery out.

Other Thoughts: If someone just wants a fast phone that can run applications, then yes this is a great phone. The camera isn't nearly as good as it sounds, especially inside even during the day, it's really bad outside at night for selfies. The battery doesn't last as long as they claim especially when playing a game, or using maps.
Personally I got the phone for the camera so I am really disappointed and would not buy again.
The one thing I would ask them to fix is the light sensor on the camera.

1 out of 1 people found this review helpful. Did you?
Manufacturer Response:
Dear Alexander,

Thank you for your review and I certainly understand the inconvenience this may have caused. Please make sure the SIM card is working properly, installed and inserted in the right orientation, and the correct slot. And, the correct SIM card was selected inside Settings. Also, make sure the phone is up to date with the latest firmware update for optimal system performance. If you need further assistance or have any other questions, please email me at cl-gayzel@asus.com or speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.

Best Regards,
Gayzel
ASUS Customer Loyalty
1/ 5
Disposable phone. Came with 2 virus

Pros: none

Cons: This phone came with 2 viruses on it. Would not sync with cpu. wifi crash and windows could not see it. Many other functions not working.

Other Thoughts: This phone didn't last 6 months before I started having problems with it. At 1 year it failed totally. Warranty is worthless unless you live in China. They didn't tell me that before I sent my phone in. I called 3 times before I sent it. My invoice $170.00 150 to repair 10 shipping 10 for cord. This phone came with 2 viruses on it. Would not sync with cpu. wifi crash and windows could not see it. I bought it not here. Many other functions not working. Asus looks for any reason to cancel warranty. Disposable phone. I will never buy from them again.

Did you find this review helpful?
Manufacturer Response:
Dear Larry,

I certainly understand your disappointment and the inconvenience this may have caused you. All ASUS products are manufactured with materials that comply with industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage in order to fix or repair any products that stop working prematurely under normal usage. Please let me know if you have any other questions, or feel free to email me at cl-gayzel@asus.com or speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.

Best Regards,
Gayzel
ASUS Customer Loyalty
2/ 5
Great product until the screen dies

Pros: This phone is fast and has great memory and features, easy to use. The Asus_Z00AD (ZE551ML) is dual SIM, 64GB, expandable 128GB, so it's fast even loaded with all your Apps

Cons: This phone has notoriously bad screen problems. Mine went bad at only 4 months from purchase brand new. That's when I found out there's many YouTube videos about the exact problem mine had - tale a look. It's a gamble. There seems to be a problem with the laser screen on this model.

Other Thoughts: I would recommend this phone for the good features at such a great price. Except it's risky with the great number of screen failures. And I've heard that the warranty submission is difficult and then the company wants to charge you for the repair. You'll be taking a chance that the screen will malfunction - such a drag when it does cause I loved this phone for the $250 I gave for it.

Did you find this review helpful?
Manufacturer Response:
Dear Danny,

Thank you for your review. We value your feedback and apologize for any inconvenience this may have caused. I'm sorry to hear your experiencing issues with the screen on your phone. Have you tried any type of troubleshooting such as updating firmware/apps, wipe cache partition, or factory data reset? If this is hardware related please keep in mind the ZenFone comes with a 12 month warranty and can be sent in for warranty services. If you need further assistance or have any other questions please, feel free to contact me at cl-nestor@asus.com.

Best Regards,
Nestor
ASUS Customer Loyalty
Ownership: 1 month to 1 year
Verified Owner
2/ 5
Nice phone for the money

Pros: I bought this phone for $199 on black Friday and it was on my door step the next day. So far I'm pretty impressed with it for the price point and it even came with a nice pair of earbuds that I have yet to try out. This phone is a major upgrade over my old iPhone 5C. If your looking for a less expensive unlocked phone give Asus a try I don't think you will be disappointed. UPDATE ON OWNERSHIP I have had issues with charging this phone for the past few months or so. Sometimes I have to turn the phone off for it to charge. Sometimes it will work like normal. Not sure what is wrong with it I wont be buying another Asus brand phone again. Lowered egg score accordingly

Cons: Battery life could be better.

Did you find this review helpful?
Manufacturer Response:
Dear Derek,

Thank you for your review. We value your feedback and apologize for any inconvenience this may have caused. I'm sorry to hear your phone battery is giving you issues. Please try updating the firmware to the latest version. If this is hardware related issue please keep in mind the ZenFone comes with a 12 month warranty and can be sent in for warranty services. If you need further assistance or have any other inquiries, please feel free to contact me via email at cl-nestor@asus.com.

Best Regards,
Nestor
ASUS Customer Loyalty
Ownership: 1 month to 1 year
Verified Owner
4/ 5
Great phone, mediocre camera

Pros: -Has 64 GB of space, with the ability to add another 64GB of storage.

-Handles all the apps I need.

-Bright, crisp screen

-Has a permanent navigation buttons (won't be a pro for everybody, but it is for me)

-For the price, it's quite powerful

Cons: -It's marketed as having a great camera, with the best optical zoom in mobile. That part may be true, but the quality of the camera itself is subpar, and takes grainy pictures when compared to higher-end phones like an S6.

-The battery life is pretty skimpy, meaning that if you plan on doing anything other than using it as a phone, you'll want access to a way to charge it on the go.

1 out of 1 people found this review helpful. Did you?
Ownership: 1 month to 1 year
Verified Owner
1/ 5
Inoperative Defect 2 Times in 6 months

Pros: Phone works smoothly for price. Value to price ratio is excellent. Camera is good for price.

Cons: 2 defects in 6 months. First defect was after 3 months - would no longer power on. Second defect was after 5 months - no longer reads SIM card. ASUS does not pay for warranty shipping. Each time cost $15.00. Total of $30.00 shipping. ASUS customer support both times were very poor. They really didn't care about my inconvenience. They were very quick to state that I should be appreciative that they have a 1 year warranty. I asked if they provide any goodwill for such an inconvenience. They said "No way!". They stated 1 year is plenty.

Other Thoughts: If you buy this phone, make sure to buy the Newegg extended warranty. I didn't buy it and it's a huge regret. I have never had to send in a phone for warranty repairs in the last 30 years, so I figured I would not need a warranty. Never bought one in the past, so I probably don't need to now. Newegg warranty is so far excellent on all my other products, such as PC components. You ship it back to them; they pay for shipping; then they send you an email gift card. Simple! Don't rely on ASUS! They don't care about your loyalty. In fact, I will from now on stop buying ASUS computer components and laptops.

2 out of 2 people found this review helpful. Did you?
Manufacturer Response:
Dear Valued Customer,

Thank you for your feedback. Please accept our sincerest apologies for this experience you've had thus far. ASUS Customer Loyalty is dedicated to bringing resolution to all issues related to ASUS products. I'd like to follow up and investigate the RMA history for your ASUS ZenFone to see if there is anything we can do to assist you. If you can please send me a private message me with your recent case or RMA and I will certainly look into this for you. I can be reached at cl-frank@asus.com.

Sincerely,
Frank
ASUS Customer Loyalty
Ownership: 1 month to 1 year
Verified Owner
4/ 5
Asus Zenfone

Pros: I like the leather look back , the mobile manager makes it easy to keep excess junk cleaned out. Still trying to get used to the camera features. I am searching for a suitable cell cover/case for better protection in case of accidental dropping, etc.

Cons: Could use better user guide/manual. Had some problems with texting and the mobile data functioning properly, but changed cell no contract company, and seems to be functioning well. Wasn't recognized by the previous carriers, but the new carrier, recognized the phone model immediately and seems to function well now. There was no reviews on the phone when I ordered it, and just based my decision on the Asus name and the camera Zoom camera, really like that feature. However I do continuously somehow manage to take 'screen shots' all the time and would like the camera not to so easily become active.

Other Thoughts: I would have liked to have had a better user guide. Replaceable battery, as it is 'fixed' and can not be replaced. Doesn't hold a charge but for about a day. I did however receive the extra Swordfish Tech SPB-215-RG EZGO Ultra 15000 mAh External Battery with build-in fast charging cable - Rose Gold ColorSwordfish Tech SPB-215-RG EZGO Ultra 15000 mAh External Battery with build-in fast charging cable - Rose Gold Color - which comes in handy when out and unable to plug into an outlet for recharge.

0 out of 1 people found this review helpful. Did you?
1/ 5
Good for around 3 months, then pbbbbbbbttt!

Pros: Phone was great until it turned off one day and no longer comes on or charges...

Cons: After around 3 months, phone turns off, FOREVER!!!!!! I can't remove the battery like my old Samsung phone, so I can't reset it. Holding the power button does nothing. Hopefully it will come on after a week of just sitting and discharging the battery completely...

Other Thoughts: I would NOT recommend buying this unless you just want an expensive paper weight...

4 out of 5 people found this review helpful. Did you?
Manufacturer Response:
Hello David,

Thank you for your feedback. We understand your concerns and apologize for this inconvenience. ASUS Customer Loyalty is available for warranty assistance or any technical related issues you may have. To prevent any damage or charging issues ASUS recommends to use the genuine ASUS AC adapter and USB cable. If the device is no longer powering on after full discharge please keep in mind the ZenFone comes with a 12 month warranty and recommend sending in for warranty service.

If you would like further assistance please feel free to contact me at cl-frank@asus.com. Please include a case # N170278014 as a reference.

Sincerely,
Frank
ASUS Customer Loyalty
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