Pros: For the week or so that it worked, it was great. The replacement I ordered when it suddenly stopped working has been great as well.
Cons: - the company does not properly record serial numbers
- new egg does not properly record serial numbers
Overall Review: The first lap top I ordered suddenly stopped working. It shut off in the middle of a Zoom call and never rebooted. I charged overnight, etc., nothing working. I requested a replacement. They sent one, I used the box the new one came in to send the old one back.
I received a call saying that the laptop I sent back was not one Newegg had sent me. That's impossible because I only had one kind of this laptop and I only ordered from Newegg. They found the order but had a different serial number. They said they contacted the manufacture who confirmed they never sent Newegg that serial number laptop. I know that's impossible, or someone at the warehouse switched it either with the manufacturer or at Newegg. They said it was brand new and had never been returned so there is no possible way that laptop ever came from Newegg. Except, it did. I didn't have it that long, I didn't have another laptop like that, it's not like I mixed it up with a different laptop, it has to match or Newegg or the manufacturer did something funny. I offered to do a three way call, I asked them to double check. They were incredibly rude. They believe I purchased an identical laptop from somewhere else and tried to return it, which I'm sure does happen, but if it's such a prevalent problem, then customers should be given a notice to match up the serial numbers upon arrival. I can't even find on the order what serial number they sent me, and I don't have the laptop anymore to compare it to.
I'm hopeful when they review their records they will realize they made an error, but if not, they intend to charge me for the laptop. I asked for a supervisor, and I was told I was talking to the person who is the supervisor. So I asked for her supervisor, she said she didn't have one, so I asked if she owned Newegg, she does not, so I'm pretty sure she has a supervisor. She was incredibly rude, and I get it, she thinks I'm trying to scam the company, however, since I know I'm not, she's really just being rude to a customer over a mistake.
I offered to help investigate and cooperate so we could figure out what happened, but she just said she would review the information she already reviewed and if she arrived at the same conclusion, then I would pay for the laptop and there are no other options. I can't talk to anyone else, they won't work with me, she is the final decision maker.
Be wary and check your serial numbers. Make sure to take pictures when you unwrap your laptop and record everything. I doubt they will believe you, I assume they will just think you are still scamming them, but this was the worst experience I had with Newegg, and I think I'm done with them. It's not worth it to be treated this way.
Pros: The laptop came fast, was packages beautifully, and setup was a breeze. Aside from another great ASUS product, Newegg was so easy to find what I wanted and order with ease.
I bought this laptop to downsize from a tower gaming system and a MacBook Pro (used professionally for software development, and also to process photos).
The new system has enough muscle to run my photo editing software, and I love the screen resolution for diving down into the smallest details in my photos. (Im not a professional photographer, but my software background pushes me towards focus on details in the equipment and tools I use.)
In addition to the photo processing, I use the laptop to run my quilt design and embroidery software, and business.
Overall, Im quite pleased with how beautifully this machine fit my needs.
Cons: The touchpad on the laptop is a bit laggy on some areas. I prefer using a touchpad, but with this laptop, I prefer using a mouse. There is a definite difference in the feel between this and the MacBook Pros touchpad.
Overall Review: Overall, a great purchase. Highly recommend.
Pros: Very fast with an excellent screen display. Bright and crisp. Massive upgrade from my old laptop. Love the speed!
Cons: My only complaint is a lack of Ethernet port. Had to buy a dongle.😫
Overall Review: I dont do gaming but on a work perspective, its a great machine.
Pros: - Screen resolution is something else, best picture quality I have ever seen on a computer.
- startup time is quick with no lag, was easy to setup and get moving.
Cons: - Don't like McAfee security. Windows Defender comes installed on it which I prefer so I disabled McAfee.
Overall Review: - Can and do recommend for home use, gamers, etc..
Pros: So far, it has been running great. I looked at all the brands that came close to what I was looking for. I purchased this model as it was the most economical for the features I felt I needed. I have found the capabilities have exceeded my needs. The display is fantastic. I had to decrease the display configuration for the software I was using. The color reproduction is excellent. I like the physical size, I'm getting great battery life. I wish I would have purchased more RAM memory. I purchased the 16 GB model, I should have gotten the 32GB. I like the M2 memory. It responds very quickly (I was interested in the M2 as I have recently change my desktop over to M2 and saw a big improvement over the SSD that was in it . Over all, a clear 5.
Cons: I wish it would have had an Ethernet port installed. It has a Thunderbolt 4 port. I have not found a Thunderbolt version 4 Ethernet dongle yet. The connector is different between the 1,2 and the 3,4. The difference between the 3 and 4 is 20 Gbps versus 40 Gbps Other than that, I have not found any Cons.
Overall Review: I would recommend this product.