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1 out of 5 eggs Garmin 655t 09/12/2012

This review is from: GARMIN 2.6" GPS Navigation w/ Radio Function

Pros: Very quick satellite acquisition. Much easier to use than previous models.

Cons: Downloaded new software update from Garmin on 2nd day, and then when I selected certain screens the unit would immediately shut down. Obvious bug in the downloaded update. Resetting to factory defaults, removing battery, etc did not fix. Had to send back to Newegg so now awaiting a replacement. Contacted Garmin and suggested they should reimburse me the $10 shipping cost to return 2 day old defective unit especially since I paid over $20 to have it sent to me next day air; they replied their warranty does not cover shipping. No apology that unit was defective or suggestions on how to fix. They were about as un-helpful as anyone I've ever dealt with so this will be the last Garmin unit I ever purchase. They clearly don't value their customers.

Other Thoughts: Return process to Newegg was very simple and efficient; I was very impressed. Hope my new unit arrives soon.


Stephen Z.'s Profile

Display Name: Stephen Z.

Date Joined: 06/12/09

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 09/12/12
  • Last Review: 09/12/12
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