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Newegg Unveils Major Improvements to its Marketplace at IRCE 2015
Company Renews Commitment to Marketplace Sellers and Streamlines Customer Experience for Shoppers on Newegg.com
June 2, 2015 – Los Angeles, CA – Newegg, the top tech-focused e-retailer in North America, today announced at the Internet Retailer Conference & Exposition (IRCE) major improvements to its Marketplace to enhance the Newegg experience for sellers and customers. Recent international expansion into key parts of Europe and Asia greatly expand Newegg’s global reach, and important updates to the company’s Shipped by Newegg program announced today further cement Newegg’s Marketplace leadership.
“We started selling to customers in foreign markets last year. Providing retailers in those markets access to our global customer base is just the other side of the coin,” said Soren Mills, Chief Marketing Officer for Newegg North America. “Our community loves our vast selection of tech products; adding international retailers increases the selection we provide while giving those retailers new customers. It is good for all concerned.”
Shipped by Newegg Offers New Services
Today Newegg detailed important updates to Shipped by Newegg – the company’s value-added service allowing sellers to use Newegg’s fulfillment centers and logistics chains, backed by the company’s award-winning customer service team. Specifically, Newegg now automatically handles all customer RMA returns and customer service support, streamlining the process and lessening the burden on sellers. Newegg also provides rapid processing of refund and replacement requests in-house, without the added step of contacting the seller.
Global Reach for Marketplace Sellers
International sellers on Newegg’s Marketplace can now fulfill orders directly to customers, even if they don’t have an established U.S. presence. For example, if a business is based in Australia, that business can ship directly to its Australian customers who purchased from the Newegg Australia site. Further, sellers can now set country-specific selling prices, enabling them to respond to changing market demands and customize pricing to remain competitive in each particular market. This option is available to sellers in the U.S., U.K., Ireland, India, New Zealand, Australia, Netherlands, Poland and Singapore.
Improving the Customer Experience
Newegg is one of the leading Marketplaces for tech-related products, with a growing selection of product categories giving customers the best possible product selection. Newegg Marketplace is an invite-only platform, so customers can shop with confidence knowing they will receive the same Newegg experience they’ve come to expect and trust from our own e-commerce site. Newegg’s Marketplace expansion means more tech choices for our customers, which, along with great customer service and great prices, is our promise to customers.
For more information, visit www.newegg.com/marketplace.
About Newegg Inc.
Newegg Inc. is the leading electronics-focused e-retailer in the United States. It owns and operates Newegg.com (www.newegg.com) which was founded in 2001 and regularly earns industry-leading customer service ratings. The award-winning website has more than 25 million registered users and offers customers a comprehensive selection of the latest consumer electronics products, detailed product descriptions and images, as well as how-to information and customer reviews. Using the site's online tech community, customers have the opportunity to interact with other computer, gaming and consumer electronics enthusiasts. Newegg Inc. is headquartered in City of Industry, California. The Newegg Hybrid Center is located at 18045 Rowland St., City of Industry, CA 91748.