Dead in five months and RMA'ed one is unstable12/24/2020 4:28:21 PM

Pros: Versatile for its size

Cons: Less than satisfactory RMA service Sent back a defective replacement

Overall Review: Without a doubt, this is the best x570 ITX mobo out on the market....as long as it works. My new PC started to reboot at random. I suspected the problem might be with the CPU or GPU. I purchased an extra cpu and swapped it. No change. The symptom stopped when I swapped the Mobo with Asus B450 itx. I had to spend many weeks to figure this out. So, I sent it for RMA. Yesterday, I got a replacement from Asus. It was not a brand new but did not matter as long as it worked. I spend half a day to put it back and install Windows 10 and update all drivers. Alas, my PC does not boot 50% of the times. The Mobo turns on but the orange light stays lit and does not progress to Windows while all the fans are working. I have to turn it off or unplug power and back on. And then, it boots up successfully. When it boots up, it works just fine. The problem is that I have to turn the pc on and off several times before it finally reboots. I suspect the problem is with the Mobo because I used all the same parts with Asus B450 itx mobo until I got this replacement. I am not sure I will send it again for RMA because I feel I also may end up with a less than normal replacement. It is pretty painful to disassemble and assemble a PC over and over. I don't know what to do. In Short. 1) this mobo is very good for its size (as long as it works) 2) Asus service is professional and reasonable 3) Asus technician is not as good and sent a defective Mobo

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Manufacturer Response:
Dear Donghoon, It is unfortunate that you're having issues with your motherboard not booting 50% of the time. Is your BIOS up to date and have you tried clearing CMOS? Also, have you checked for RAM issues? If you have any questions or concerns, feel free to contact me at cl-justin@asus.com, or you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat. . I'm here to assist our customers with our products and dedicated to bringing a resolution to all issues that they may come across. Your case for reference is N2012094218 Thanks for choosing ASUS Regards, Justin ASUS Customer Loyalty – US Support
Excellent ITX MOBO6/28/2020 11:51:06 AM

Pros: The design is intuitive. Locations of headers and connectors make sense. Software support is great. It has two NVME slots. Plenty of rear USB ports.(a total of six) RGB is good (not too much and adjustable through app).

Cons: SATA connectors are too weak. I broke two of the four on the MOBO. I am not sure if I can get them fixed either through Asus support or any third party service shop. Hidden CMOS battery: I cannot see where it is located. The manual is in Chinese. I had to download the English version from Asus website.

Overall Review: It is more than enough if you do not overclock.

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