Card seems great but I am currently waiting for a replacement because the HDMI port didn’t work.5/15/2020 6:15:23 PM

Pros: The display port worked well and the card was very powerful. I only played Escape From Tarkov for a few minutes and was getting 140-150 frames on Ultra settings which is amazing.

Cons: The HDMI port was doa as soon as I tried to plug into it with my elgato to set up my stream PC and second monitor I noticed that it wasn’t registering the elgato. I tried multiple cables and monitors, tried win+p to activate it, tried Nvidia control panel and that didn’t work. Spoke to MSI tech support and they recommended an RMA to the seller.

Overall Review: I loved the card when I was just using display port, but when it didn’t function with the HDMI, I became worried that the card may have other hardware issues. This was my first time purchasing an Nvidia card for my own build and I am very upset that now I have to wait several more days possibly weeks because my card is out of stock and I may not be issued a replacement. Instead, I will have to wait for a refund if it isn’t back in stock, but I can’t order a different card because if it does come back in stock in the next week I’ll be shipped back the replacement. So I’m in quite the dilemma and I wish the card wasn’t doa. I understand things happen, but it’s still frustrating because I have a brand new build that costed upwards of 2K to build and I can’t use it.

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Manufacturer Response:
Dear Jason, Thank you for sharing your experience with the MSI RTX 2080 SUPER Ventus XS OC graphics card. We are sorry to hear you are experiencing a problem with the product. If you have any further questions regarding this product or have any suggestions for improvement for us, please do not hesitate to contact us directly at usrma@msi.com and we will be more than happy to assist you. Thanks for choosing MSI! Best Regards, MSI Review Team | JM06017202005 | usreview@msi.com
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