Last review got Deleted - Here is my second 1 Egg review3/16/2019 2:42:34 PM

Pros: Was on sale, so price was ok...

Cons: I owned this product for a week, and I had to send it in for an RMA on my dime. took a month and a half but they did replace the main board and fix it. 5 months later.... Right hinge is broken and the frame around the screen is coming undone. We had to duct tape the cheap plastic frame together. I would do another RMA, but after the horrible experience with Acer's customer service, I think i will just use it till something else on it breaks.

Overall Review: DO NOT BUY! To whoever responds from Acer, NO THANKS! I don't want to go to your website and spend 2 hours trying to navigate that monstrosity of a website, fill out the right forms, and send in all the right paperwork. I don't want to talk to another unhelpful customer service agent who does not believe that something is actually wrong with the laptop. I don't want to pay for the postage and insurance to send your terrible product back to you. I don't want to wait 1-2 months while I pay to rent another laptop in the meantime. I don't want to cross my fingers and hope you guys don't somehow try to blame me for the terrible product not working and charge me for repairs. I will never buy another Acer product again, and as soon as this review is deleted, you better believe I will be putting it right back up.

2 out of 2 people found this review helpful. Did you? 
Manufacturer Response:
Dear Terry, We are sorry to hear you are unhappy with the support you received for your Acer Aspire 5 laptop. This is not the experience we want our customers to have and we want to work with you to see how we can help improve this experience, and provide better assistance. If you are located in the US or Canada please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=dc7bfe9412ba39bd799384834166d66f0bb2596e We appreciate you taking the time to write this review, and we hope to hear from you. Thank you Acer America
View: 
TOP