Great price but horribly unreliable10/29/2012 10:28:12 AM

Pros: One of the cheapest esata enclosures you'll find, great when it actually works.

Cons: Look through the reviews and you'll find that these units have a very poor power supply that causes drives to intermittently drop. It's unfortunate because everything else about this product is great. I already had this RMA'd within the 1 year MFG warranty (had to pay $30 out of pocket for shipping) and the new one is still having the same problems. I would not recommend this to friends because of it's reliability issues.

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Manufacturer Response:
Thank you for purchasing our product. If you have the same issues with the replacement unit, it is more than likely that your problem is not properly diagnose. It could be different parts causing the issues, such as HDD, power source, cables or host connection. Please contact us by calling 1-800-980-1988 for technical support and our engineer will try to resolve it over the phone. You can also contact us at tech@sansdigital or visit our online forum.
Works great when it works!5/13/2012 12:51:43 PM

Pros: Works great when it needs to, never issue with speed bottlenecks.

Cons: Seems to be dropping my 1TB HDD quite often now (HD103SJ). I've never had this issue before this week. Drive light doesn't always come online after the 1st power-on try. From looking at reviews, it seems to be a common cheap power supply issue. Aside from this, I've been in love with this drive.

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Manufacturer Response:
Thank you for purchasing our products. We will need more detail so that we can identify the issues of drives one does not stay connected. It could cause by different components of the unit, or the controller card. Please contact our technical support at tech@sansdigital.com or 1-800-980-1988 for further support. We can help to identity the issues and provide you the solutions.
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