Verified Owner
Ownership: 1 month to 1 year
Came Broken9/3/2020 9:47:29 AM

Pros: The spec list ad price of this laptop made it a great sound option for a mild work load, but we received it with a cracked screen

Cons: After dealing with Newegg before, sending the laptop back wasnt a big issue. Yet, it took almost an entire month to receive word that there wasnt any of this specific laptop available and that we were going to get a refund. Granted given everything going on with Covid-19, I'm not very surprised, but atleast some communication that wasnt weeks apart would have been nice or maybe some similar suggestions or something to help soften the blow of waiting for a month.

Overall Review: Overall, good quality feeling laptop, not as great customer service as I was hoping, I still will be buying from Newegg again, just left a bad taste in my mouth.

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