Verified Owner
Ownership: 1 month to 1 year
Should have waited to buy....7/4/2009 4:03:50 PM

Pros: Worked OK when it worked.

Cons: Poor ASUS customer service and product quality.

Overall Review: I just received my second RMA for this board. During the first return, I had to wait 3 weeks to get it back. After talking to several techs and finally determining it wasn't working properly the second time around, they agreed to swap it. (One tech was nice and told me to call him back at his extension if the proposed solutions didn't work. they didn't and I called 4 or 5 times. Each time, they said he would call me back and he never did!) The customer service agent that set up the RMA said he would, "see if they had one sitting around the warehouse" and send me that refurbished board instead of replacing it with a new board! Unacceptable! Send the refurbished board to someone who's outside of the warranty as a nice gesture, not to a customer who's not even a year into the 3 year warranty and has sent the board back once already!

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Manufacturer Response:
Dear Valued Customer, We apologize for the negative experience that you had with our RMA service. We will investigate this matter and ensure that this will not happen again in the future. Please contact us at APS_support@asus.com and reference case number NE413446 so that we can get more details about your situation. Best Regards, ASUS Support Team
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