Dear Yojana P,
I am sorry that you didn't have a good experience with RWNB17A laptop cooler. We do appreciate your feedback. Rest assured that your feedback will receive the attention it deserves. We will continue improving our products in future. In case you need any other assistance or have any other questions, please contact us with following information.
Technical Support: techsupport@rosewill.com
RMA & Warranty service: rma@rosewill.com
Phone: 1- 800-575-9885 8AM - 5PM (PST) Monday – Friday
Rosewill Customer Care
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Pros: - Easy to setup
Cons: - Did not help in reducing heat for my laptop - Fans are not that powerful - Could not return because shipping price is half of the cost of item
Overall Review: I would not recommend this product for MacBook pro 13"