Pros: Works awesome for our uses. I think many people are just expecting too much out of a bookshelf system.

Cons: None

Overall Review: We have 3 of these running in the field 24/7 for about 3 weeks now. None of them run that hot and they have not given us any problems at all. 4 GB of RAM and a 500GB, 7200 rpm hard drive and it makes an awesome low volume web and application server. Don't block the vents and you wont have a problem. Don't expect a net-top box to play HD video well unless it has a solid GPU.